Systems Analyst

  • Singapore
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.


Job Description

We are looking for a System Analyst to work in the Product Reliability Engineering Support Team. The candidate will be responsible for managing and maintaining the day to day operations of mission critical 24*7 applications. You will be working in a face-paced environment and will be a liaison between the Product Office and Product Development. You will also be working closely with infrastructure, security and other external clients as required.

Responsibilities would include:

  • Responsible for supporting critical Visa Business applications and ensuring the stability of the applications.

  • Perform proactive maintenance activities, engage in automation activities, and perform root cause analysis and remediation.

  • Write and maintain scripts to monitor system functionality and performance.

  • Apply code and operation break fixes and other proactive maintenance activities

  • Will evaluate the issues reported by Visa clients and members in order to provide ongoing solutions.

  • Performance tuning of applications

  • Execute decisive action to preserve and maintain service availability, performance, integrity, capacity, and security.

  • Participate in root causes analysis for service failure and provide resolution.

  • Work with ticketing application to manage tickets and maintain SLA and OLA


Basic Qualifications

  • 2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

  • 3 or more years of work experience or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
  • Knowledge of production support processes, including incident/change/problem management.

  • Experience with Java, J2EE1.8, HTML, XML, XSL, Oracle 11g ,JavaScript, Servlet 2.4, JSP 2.0, Struts 1.2, Spring 3.0, DB2 database, and Hibernate 3.0.

  • SOAP and REST Based Web service experiences.

  • Experience with JBoss, Tomcat, Web Application Sphere, MVC & Spring frameworks.

  • Experience with UNIX and Windows OS.

  • Database Experience with SQL skills (Oracle)

  • Experience with Splunk, & GIT

  • Experience with ITIL and Service Management Tool like Service-Now or Remedy

Additional Information

Work Hours This position requires the incumbent to be available during core business hours.

Travel Requirements This position requires the incumbent to travel for work less than 10% of the time.

Mental/Physical Requirements This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

EEO Statement Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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