Senior Systems Analyst

  • Austin, TX, USA
  • Full-time

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

 The Senior Systems Analyst is responsible for providing support to critical applications. In this position, you will be applying root-cause operation break fixes and other enthusiastic maintenance activities to keep the application up and running 24x7. This is a professional level position and requires strong execution and analytical abilities. You will be expected to interact with Systems, Database personnel, Engineering, Product Development, Risk and various groups within Technology. Strong Linux/Unix capabilities, communication and analytical skills are very important to find success in this role. 

Essential Duties

  • Provide technical support to a Level 0 Application ensuring it meets all service level agreements and team objectives.

  • Participate in deep dive root cause and analysis (RCA) for issues encountered for associated services

  • Perform disaster recovery plan without impacting any related services

  • Implement extensive application monitoring objectives

  • Implement self-healing services to minimize or eliminate downtime

  • Implement application and system  changes according to best practice

  • Work with the development team to resolve issues, enhance applications, and advice

  • Participate on the on-call rotation

  • Resolve incidents and problems in accordance within defined guidelines and meet operational level agreements

  • Ability to work after hours including weekends and night when required


Minimum Qualifications

  • Experience in managing large enterprise applications with stringent SLA goal and 24x7 global delivery model
  • Significant experience with application support organization working in 24*7 environment, driving high availability on active/active environments

  • Excellent analytical and problem solving skills with a strong automation/monitoring mindset

  • Intermediate understanding of infrastructure components like  Linux Operating Systems, Virtual Machines, Database, MQ, Middleware, Storage etc.

  • Hands-on experience supporting web services or applications based on Linux, Java, BASH, Python, Oracle, DB2, and Hadoop. Ability to  analyze thread dumps, garbage collection, and other related JVM components

  • Understanding of networking concepts and protocols such as Firewalls, Load Balancer, DNS, HTTP, TCP/IP, PKI, SSL, TLS, Digital Certificates, Encryption, Security Scanning or equivalent

  • Excellent written and verbal communication skills. Ability to communicate effectively to team members and managers

  • A bachelor's degree or equivalent in Computer Science, Engineering or related field

  • Strong ability to self-learn new technologies

Preferred Qualifications

  • Experience on Redhats version of kubernetes, Docker called openshift a plus
  • Experience with Service Now and ticketing workflows a plus
  • Experience with log analysis/alerting tools such as Splunk or equivalent
  • Experience with external application monitoring tools such as Dynatrace, ThousandEyes AppInernal, Opera, Grafana, or equivalent

Additional Information

Work Hours

This position requires the incumbent to be available during core business hours

Travel Requirements

This position requires no significant travel from work location

 Mental/Physical Requirements

 This position will be performed in an office setting.  The position will

require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

 EEO Statement

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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