As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

The Enterprise Support Client Services Team is responsible for providing direct phone, email and web support to our growing number of direct customers and channel resellers. This will include assisting new customers with the initial set up of CyberSource's digital/online payment services, educating customers on the use of our digital/online business management tools, reports and continuing to resolve any issues our customers might face with our list of products.

The ideal candidate is an articulate candidate who understands and can appreciate the challenges organizations face in implementing and integrating payment solution into complex IT environments across heterogeneous operating environments. Candidates would have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, high growth, learning environment.

Principle Responsibilities

• Answer client queries about CyberSource products and services via phone, email and eTicket, adhering to CSS process and best practice
• Troubleshoot issues regarding CyberSource’s products and services
• Liaise with appropriate internal teams and external parties to resolve outstanding client issues with CyberSource’s products and services
• Enter pertinent case data into the CRMs to track client issues
• Maintain expert knowledge of CyberSource products and services through training and self-study
• Configure internal systems to enable effective processing for clients using our services

What do we look for in a Polytechnic Trainee?

• Exceptional written and verbal communication skills
• Strong troubleshooting/debugging skills and a passion for problem solving and investigation
• Ability to multi-task, continually re-prioritize cases and work under pressure
• Well organized and detail oriented
• Ability to work well as part of a team
• The ability to comprehend technical topics and present them to non-technical users
• Knowledge of digital/online payment processing and/or banking industry
• Knowledge of multiple programming languages. (ASP, PHP, xml, etc.)
• Knowledge of Network protocols, infrastructure, and topologies

The Polytechnic Traineeship Program runs from March 2020 to July/August 2020

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.