Sr. Associate, Merchant Solutions

  • Palo Alto, CA, USA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

We are developing and executing a shared strategic vision for Loyalty platforms and products that enable Visa to be the world-leading data-driven payments company.

As Senior Associate, Merchant Solutions, you’ll be an integral member of the Global Loyalty Merchant Operations team, working cross-functionally on a variety of challenging tasks and will be primarily responsible for researching merchant acquiring data by using a variety of Visa tools and ensuring loyalty offers are setup and are executed flawlessly. This person should be persistent, determined, hyper-focused on detail, will question illogical patterns and is able to think creatively. You should enjoy problem solving and brainstorming to find solutions with a relentless desire to deliver high quality results.



  • Project manage the queue of merchant research requests, define baseline turnaround times. Resolve bottlenecks and ensure requests are completed on time and within quality standards
  • Conduct multi-approach research of merchant data, assesses data quality combined with researching Visa transactional reports to determine the best path forward in offer setup
  • Partners with cross-functional teams to discuss potential data issues, suggest recommendations for offer setup on the loyalty platform and oversees offer launch
  • Priority driven, follows through and communicates status and next steps with stakeholders
  • Accountable for being a first-responder to issues and maintains systems by researching and resolving problems
  • Develop expert knowledge on the methodology of merchant identification process; proactively provides feedback and recommendations for improvement
  • Bridge the technology gap between program leadership and technical teams to drive efficient and effective decision making
  • Promote continued education of merchant acquiring data and how to best match to the offer requirements of our platform
  • Serve as internal champion and knowledge base for merchant transaction insights
  • Stays current with industry technology, best practices and the rapidly changing programmatic landscape of payment processing
  • Support other areas of operations as needed

Basic Qualifications:

BA/BS degree or higher 

Preferred Qualifications:

  • 3+ years of experience in an operations role, payments or payment processing
  • Strong written and verbal communication skills. Must demonstrate the ability to communicate the big picture and drill down to supporting information
  • Unwavering attention to detail
  • Self-motivated and quick to learn new skills and operational processes
  • Ability to thrive in a cross functional setting and communicate effectively with different teams at Visa
  • A positive attitude, calming demeanor, a team player, and a great sense of humor
  • Demonstrates strong problem-solving and analytical abilities
  • Must be highly organized with excellent follow-through
  • Strong judgment skills; ability to prioritize in a fast-paced environment
  • Ability think strategically and execute tactically
  • Must be able to work effectively with minimal supervision
  • Proficiency in Microsoft applications (Word, Excel and Power-Point)
  • Expertise in Microsoft Excel and pivot tables is a must
  • Experience using MicroStrategy reporting a big plus
  • Understanding of the transaction lifecycle and/or payment processing background is a big plus
  • Knowledge of the Visa Global Merchant Repository (GMR) hierarchy a big plus

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Privacy Policy