As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

FUNCTIONAL SUMMARY

The Senior Director is responsible for leading a team of subject matter experts to deliver client and CS readiness support and deployment of Visa’s Core products and Infrastructure for clients in the NA region. Clients include issuing and acquiring financial institutions, third party processors and strategic partners. This role provides functional and technical leadership for all client readiness activities, including the cross functional delivery of systems and services for these products and associated initiatives. This role requires close collaboration with all Visa functions including Client Services, Product, Technology and Sales as well as clients.

JOB DESCRIPTION AND RESPONSIBILITIES

The Senior Director of Readiness has responsibility for Client and Client Services functional readiness for launches of new and enhanced Core and Infrastructure products via Business Releases or as stand-alone initiatives. This lead position collaborates with Product, Technology, Client Services, Sales and our external Clients to develop a robust Readiness plan to support the design, development and delivery of Visa’s Enterprise, Core and Access product and services. This team is also responsible for establishing consistent and scalable implementation approaches to help accelerate the deployment of Visa products and services with continued client support for optimization of key products and services once commercially launched and will work closely with our implementation teams to establish best practices.

This role is responsible for building a cohesive high performing team by providing leadership, setting strategic direction and applying working knowledge of Visa and Visa products, systems and procedures. This is a people manager role and a direct report to the Vice President of NA Client Readiness.

• Highly effective collaborator working across Global and Regional teams
• ·         Lead the Core products and Infrastructure Readiness team with responsibility for implementation of new Visa initiatives such as Visa Token Service use cases, risk products, APIs, transit, digital issuance
• ·         Own overall strategy, planning, directing and oversight responsibility of multiple projects, products, services or functions typically requiring the utilization or management of resources across multiple departments or functional areas.
• ·         Provide functional and technical leadership for all Client beta and pilot implementations of new Visa products and services driving cross-functional delivery of systems and services to Clients.  Define and deploy client implementation strategies that preserve Visa and client expertise while delivering effective, efficient consultative support and project management that aligns to NA, Product, Technology, Client and Client support business goals and objectives.
• ·         Actively engage with Product, Technology and CS teams to ensure all client projects are successfully executed and business goals are supported in a cost effective, timely manner with a resulting high level of client satisfaction.
• ·         Partner with Product at the early stages of development activities to represent the needs of the CS organization
• ·         Work with Product ensuring we have a single voice internally and externally and can identify and remove any obstacles that may arise during our Product Development Delivery Process (PDDP).
• Work with PDDP to maximize the adoption of the product and ensure efficient support for existing and new use cases
• ·         Provide thought leadership and strategic guidance during the project implementation solution development process to ensure all necessary tools, processes, procedures and staff are in place to provide outstanding client support.
• ·         Identify and represent requirements and risks on behalf of NA client-facing client support and project management groups during introduction of new products
• Oversee the development of strategies, programs and action plans, aligning the efforts of the CS organization with other key stakeholders.
• Drive change and evolve the project implementation model on how we meet the future business needs of our clients
• Strategic development and refinement of implementation model in working with non-traditional, strategic clients in NA like Stripe, Adyen and Paypal
• Develop and execute implementation service deliverables in support of client and country account plans and strategies
• Influence decision makers at staff, senior and executive management levels within Client and Visa organizations through a combination of negotiation and consultative output
• Effectively navigate problem solving opportunities which vary widely in nature and scope and generally present situations that have no precedence for resolution
• Transition products and services, once stable, to core support and implementations teams to reach market scalability goals and define production support framework
• Lead CS contributions in development of business cases for new products/services.
• Lead internal process re-engineering projects at a functional level to deliver enhancements that can be adopted by the various stakeholders to improve global service delivery
• Identify opportunities to improve processes and procedures and takes the initiative to lead and drive change that results in measurable and sustained improvement in cost and/or quality.
• Leverage appropriate Visa assets and resources to provide an exceptional implementation and delivery experience to the client
• Build and maintain relationships with key senior business leaders in the Visa Technology, CS, Product, Sales, and strategy organizations to insure that Readiness can support the deployment of all new products/services.
• Drive change that results in measurable and sustained improvement in product adoption, service quality and support delivery
• Provide leadership and continuous coaching and training to broader CS teams

Basic Qualifications

• 12 years of work experience with a Bachelor’s Degree; 10 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD); or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

• Innovative and agile with ability to adapt market needs and changing environment. The ability to make decisions involving complex business and technical solutions where little or no precedence exists.
• Ability to lead successful team adoption of changing landscapes. 
• Excellent interpersonal skills.  Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at all levels of management
• High level of self-motivation, initiative and drive, and ability to operate effectively as a team player across different business units. 
• Subject Matter Expertise in multiple areas, gained through years of experience supporting clients and new product initiatives/existing product enhancements within a payment-processing environment.
• Strong team player with ability to coordinate work activities and schedules with others to ensure Client commitments and overall objectives are met.
• Ability to view challenges strategically and keep pace with the demands of the business by anticipating problems and identifying opportunities, then proposing appropriate solutions, devising business cases and providing leadership to effectively implement change.
• Ability to translate complex customer business needs into opportunities for system and service solutions.
• Analytical, fact-based with the ability to synthesize and organize data/information, applying sound judgment in dealing with unknowns and/or data gaps, identifying and quantifying risks, identifying and assessing options particularly under difficult.
• Expert knowledge of VisaNet and API technologies and systems used in payments, mobile and e-commerce, authentication, near field communication (NFC), remote payments, push payments and tokenization while keeping step with market developments
• Functional Project management experience
• Excellent MS Office skills (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
• Excellent time management, organization, and planning skills.
• Exhibit strong adoption of our Leadership Principles
• 12 years of work experience with a Bachelor’s Degree; 10 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD); or a minimum of 5 years of work experience with a PhD

• Work Hours:   Incumbent must make themselves available during core business hours with flexibility to address ad hoc issues.
• Travel Requirements: This position requires the incumbent to travel for work approximately 20% of the time.
• EEO statement:  Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

All your information will be kept confidential according to EEO guidelines.