As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

This position reports to the Senior Director of Infrastructure Reliability Engineering storage. The successful incumben will manage a global storage reliability teams and overall US associated infrastructure managers (network, storage and compute) and work closely with the architecture team and engineering teams within Visa's Global Operations and Infrastructure organization.

This is an exciting opportunity for a senior technology leader to make key contributions to help transform Visa's global infrastructure with a focus on storage toward next-generation capabilities. As part of the team, the candidate is empowered to lead by example in support of Visa critical applications, ensuring service stability and availability, while delivering efficiency through value-add automation. The incumbent will be leading innovation through the delivery of orchestrated automation and mitigating impact through root cause analysis excellence. The chosen incumbent’s proven leadership and management experience will be well utilized working in a 24x7 leadership team which provides global follow-the-sun support. Their analytical systematic approach toward qualitative and quantitative data driven decision making, will lead toward successful delivery against strategy. 

The successful incumbent will provide senior technical leadership in several areas of expertise, including SDS, storage fabric/switching, and networks. They will develop and execute new initiatives to simplify, standardize and optimize the infrastructure design to reduce cycle times and increase reliability, stability and service agility. They will work collaboratively with key internal stakeholders across several functional and technology areas of Visa to execute business priorities and meet challenges of technology, regulatory, security, and competitive conditions.

• Storage management of san, nas, brocade, fabric/switching, backup recovery, capacity, optimization and reliability

• Oversee all storage engineering projects, including planning, implementation, maintenance, administration, staffing and logistics. 

• Storage optimization and performance management

• Change/incident/problem management at storage engineering level 

• Customer/partner engagements, including partner vendor management 

• Direct management of Infrastructure Reliability Engineering personnel within the United States locations. This includes the leadership of US based networking, storage and compute leads.

• Establish best-practice storage engineering methodologies for incident/change/problem management in a global, 24x7, high-volume, high-availability, critical production environment, based on metrics-based KPIs.

• Develop storage design and implementation roadmaps to meet the company's operations & infrastructure business goals and metrics for availability, resiliency and performance. 

• Identify and assess technology trends and articulate technology recommendations.

• Lead the development of innovative storage engineering tools and processes, as well as proof-of-concept projects and lab trials with a focus on multi-vendor solutions and innovative technologies, particularly focused around software defined operations and CI/CD.

• Provide leadership to manage demands from projects and technology upgrades including recommendations for vendor tools/solutions and global alignment of storage and infrastructure.

• Mentor, coach, manage and motivate a high-performing team of senior engineers and managers (including at manager/director-level) and set clear priorities to achieve department goals and KPIs.

• Manage oversight of complex infrastructure operations processes based on a combination of vendors, custom solutions, and internal resources.

• Support adoption of new technologies and tools, recommend capability improvements to engineering, and assist in lab deployments for technology trials.

• Ensure that information security and risk management are embedded within the culture requiring continuous improvement to a complex set of functions to coordinate security and compliance risks related to information systems and assets. Drive coordination, consensus and execution to mitigate cyber risk issues and emerging threats in such a dynamic environment.

• Contribute to the continuous improvement of operation, administration and maintenance of the enterprise infrastructure, including development of Risk Management, Identity/Access Management, Infrastructure and Privacy, and Disaster Recovery and Business Continuity Plans.

• Determine need for new products and systems based on budget, client needs, and improvements in technology. 

• Lead development of innovation and strategic direction in application of theories and concepts in storage design, configuration, administration, maintenance and/or support.

• Analyze storage from a cost, capacity, and forecast perspective, and evaluate new storage designs, technologies and applications. 

• Work closely with other departments to proactively ensure storage engineering capabilities are capable of handling emerging and future business requirements. 

• Ensure service level targets are met, and address all service-level concerns from an infrastructure reliability engineering perspective.

• Ensure infrastructure implementations and engineering processes are conducted according to corporate standards, and in compliance with external standards as defined in company objectives (e.g., ITIL, COBIT, ISO27001/27002 and similar).

• Participate in disaster recovery/business continuity activities, as needed.

• Comfort in working through corporate culture with purpose and energy to promote a unified approach.

• Establish standards and governance in future acquisitions to mitigate risk and maximize infrastructure stability and reliability.

• Provide subject matter expertise in interactions with partners and customers, program manage collaboration projects externally and internally.

Basic Qualifications

• 12 years of work experience with a Bachelor’s Degree; 10 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD); or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

• 15-18 years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD or PhD)

• 6+ years experience in improving stabilization of complex enterprise infrastructure.

• 6+ years experience in re-engineering complex architectures for latency-sensitive business services

• 6+ years experience in working with highly-effective engineering teams through major technology transitions

• Demonstrated technical knowledge of storage and/or networking technologies, with solid understanding of the software-defined storage and network (SDN / SDS) ecosystem.

• Hands-on experience in designing and deploying large scale-out infrastructure technologies. 

• Experience in managing cost-reduction programs.

• Track record in developing next-generation leaders.

• Demonstrated experience of metrics-driven management with accountability.

• Demonstrated understanding of tools and technologies in storage and/or network engineering ecosystem.

• Prior experience in a dedicated role around defining storage engineering strategic planning.

• Demonstrated consistent and steady growth in career

• Keen understanding of budgets and financials, and measuring business value via leading-edge metrics and KPIs.

• Must have strong and pragmatic views about open standards with supporting evidence.

• Excellent communicator and able to drive consensus across diverse/global technology teams.

• Prior experience in non-Cisco networking or storage technologies. 

• Proven track record of driving change and transformation in storage, infrastructure engineering technologies, tools and processes through metrics-driven, KPI-based methodologies, and an evidence-based continuous improvement approach to best meet business objectives and priorities.

Essential Functions

• Establish best-practice infrastructure engineering methodologies for incident/change/problem management in a global, 24x7, high-volume, high-availability, critical production environment, based on metrics-based KPIs.

• Develop software design and implementation roadmaps to meet the company's operations & infrastructure business goals and metrics for availability, resiliency and performance. 

• Identify and assess technology trends and articulate technology recommendations.

• Lead the development of innovative infrastructure engineering tools and processes, as well as proof-of-concept projects and lab trials with a focus on multi-vendor solutions and innovative technologies, particularly focused around software defined operations and CI/CD.

• Provide leadership to manage demands from projects and technology upgrades including recommendations for vendor tools/solutions and global alignment of storage and infrastructure.

• Mentor, coach, manage and motivate a high-performing team of senior engineers and managers (including at manager/director-level) and set clear priorities to achieve department goals and KPIs.

• Manage oversight of complex infrastructure operations processes based on a combination of vendors, custom solutions, and internal resources.

• Support adoption of new technologies and tools, recommend capability improvements to engineering, and assist in lab deployments for technology trials.

• Ensure that information security and risk management are embedded within the culture requiring continuous improvement to a complex set of functions to coordinate security and compliance risks related to information systems and assets. Drive coordination, consensus and execution to mitigate cyber risk issues and emerging threats in such a dynamic environment.

• Contribute to the continuous improvement of operation, administration and maintenance of the enterprise infrastructure.

Travel Requirements

This position requires the incumbent to travel up to 10% of the time.

Work Hours

Incumbent must make themselves available during core business hours.

Mental/Physical Requirements

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.