CVP & Benefits Manager
- Johannesburg, South Africa
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.
We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world.
If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
This is a Product role responsible for the product management of Visa’s consumer product offerings and benefits across multiple segments, as well as the associated digital delivery platforms, whilst supporting and delivering value to key stakeholders (clients, country, regional, global and other functional Visa teams).
Monitor and understand global and regional market trends relating to consumer products, preferences and payments in general, providing thought leadership to clients and internal Visa stakeholders
Understand client needs in key Sub-Saharan African markets and identify opportunities and challenges that can be solved with various consumer offerings
Product Development, Sales and Delivery
Represent Visa by providing a point of contact to clients and successfully positioning our consumer product capabilities through the development of sound CVPs internally and in conjunction with clients
Use market insights to develop customer value propositions and ensure that future benefits and offerings reflect the regional (SSA) market and consumer needs across multiple segments
A key part of the role will be to manage various product benefits, as well as digital platforms utilized to deliver cardholder benefits to consumers, in conjunction with vendors. This includes all aspects of benefit development, enhancements and management of digital benefit platforms, or representing the needs of SSA consumers and clients to deliver Visa’s global platforms in the region
Build and localise segment CVP decks (for sell-in of capabilities, thought leadership, training, etc.) and participate in cross-functional co-creation / design thinking sessions and projects to help clients address segmentation and CVP challenges
Work with your line manager and other key stakeholders (Hub SMEs, Business Development, Marketing, Product, Vendors) to implement key solutions and drive revenue targets
Support key business development opportunities, provide input and expertise to pitches, RFPs, and new or existing client opportunities
Product Performance Management
Track the performance of product benefits, launches and programs, whilst providing regular reporting and dashboards (either available or personally developed)
Support the creation of Business cases for new initiatives and prepare financial projections, working closely with Finance, Business Development and other stakeholders to validate assumptions
Produce executive management reports, briefings and other related communications
QUALIFICATIONS & EXPERIENCE
Bachelor degree or equivalent, Masters degree advantageous but not a requirement
8+ years (with Bachelors degree) or 6+ years (with Masters degree) of experience, spanning consumer product management (financial services advantageous), developing and managing customer value propositions and sourcing of consumer benefits
Strong knowledge and proven execution experience in marketing, product management and portfolio management principles in financial services /retail banking / payments arena
Proven track record of successful planning and execution in a fast-paced environment
Proven ability to execute independently and operate successfully within a matrix/team environment
Digitally curious, with exposure to digital products and digital product management advantageous
Strong analytical skills, problem solver
Good verbal and written communication skills, thought leader
Solid interpersonal skills and ability to work effectively within a matrix organization, as well as vendors and clients
Self-directed and motivated, with an entrepreneurial spirit
Proficient user of all Microsoft Office products
Knowledge of Visa products, payments or international business are advantages, but not minimum requirements