Job Title: Product & Implementation Consultant - Fraedom
Job Code: REF17485F
Skill Category: Technology
Location: London
Job Type: Permanent
Posting Start date: Tuesday 21st May 2019
Closing Date: Tuesday 18th June 2019
Salary: Competitive plus Benefits

What’s it all about?

The position is primarily focused on the implementation, delivery and training of our platform, inclusive
of transaction management components, both directly to end customers, and indirectly via a partner
managed end-customer relationship, efficiently and effectively.

The role covers the support and management of our entire platform as it evolves over time, with a
prime objective of ensuring the service is successfully implemented and used by the target audience,
to an agreed plan.

The position is located in London and Toronto. This role requires the ability to operate productively in
a fast-moving environment with an international support network. This working model requires flexible
working hours to align to international time zones and non-local team availability. The role requires a
large amount of customer engagement and it expected that any candidates will show a focus on
strengthening their consulting and advisory skills.

What we expect of you, day to day. 

Product Knowledge & Implementation

• Understanding functional capabilities of the platform, business context and drivers for each across the payment and expenses platform components
• Becoming a Subject Matter Expert (SME) on both the partner configuration template
• Detailed scoping of system configuration to support customer requirements and contracted scope
• Platform implementation planning and creation of associated documentation
• System configuration and testing
• Customer training
• Planning and coordination of release management and testing cycles with the partner
• Recording of forward schedule and time spent across all assignments

Programme Management

• Planning of delivery activities to agreed budgets, timeline and scope
• Reporting on progress, risks and issues to external and internal stakeholders
• Managing external and internal resources to ensure planned tasks are delivered
• Ensuring all implementation and delivery services are correctly scoped, costs estimated and where applicable billed by Finance dept

Business Analysis

• Gathering customer/ partner requirements and preparing business requirements documents that clearly communicate justification and underlying business problem/ opportunity
• Presenting input as business owner during development and delivery cycle
• Ensure that all development against a business requirement is tested and addresses the business need
• Ensure proper handover and training of delivery items to
• Partner/customers in a timely fashion
• Coordinating partner/customer acceptance at the conclusion of the delivery cycle

Consulting 

• Manage customer expectations on all aspects of the service
• Foster a spirit of partnership at all times
• Guide the customer in development of a strategic vision of how the partner/ customer can gain efficiencies in total transaction management
• Convey technical information to non-technical customers and, equally, translate in the other direction
• Advise on options, risks, costs vs. benefits, impact on other business processes and system priorities
• Ensure that any opportunities for additional revenue streams within a customer are flagged to the relevant internal resources for qualification

What we’re after…

• Business experience in the areas of Expense Management, ERP implementations, Purchase to Pay platform implementation exposure
• Experience in Payments and Card Management on the Fraedom platform essential
• Basic Corporate Finance, Tax and Accounting exposure applicable to the local market or broader
• Project Management in a financial services environment
• Implementation of SaaS solutions
• Business Analysis experience in the context of software development
• Product Management
• Product-specific training experience
• Consulting experience
• Autonomous and results orientated
• Mature, credible and with the range to engage effectively with senior executives through to administrative staff
• Strong presentation and written communication skills
• Able to maintain discipline and focus under pressure
• Keen for new experience, responsibility and accountability
• Mobile and flexible to travel a number of days each month
• Team player – able to fit into a small, tight-knit team
• Willing to contribute to continuous improvement initiatives
• Ability to operate effectively in a matrix-managed project and business organisation
• Thorough knowledge of the software application