Legal Operations - Program Coordinator

  • Foster City, CA, USA
  • Full-time

Company Description

Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.

We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories.

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

This position is for a Program Coordinator who will be a member of Visa’s Legal Operations team. This role is operations focused and will include assisting with all aspects of legal e-billing, vendor engagement and on-boarding, maintaining legal systems, and records management.

Responsibilities include, but not limited to:

  • Implementing legal systems for the department and working closely with technology business partners to address technical and security issues

  • Providing user support for legal systems, as well as developing and maintaining training materials for those systems

  • Assisting with user access controls and audits of legal systems, including processing requests for password resets, creating user accounts, maintaining licenses, and quarterly audits and validations.

  • Working closely with Legal Records to maintain the department’s document repository, and responding to records requests from attorneys and business clients

  • Partnering with Legal Finance to maintain the e-billing system, process wire payments, investigate invoice issues, manage timekeeper rate sheet, on-board vendors, and other e-billing system tasks.

  • Assisting the Records Management team with off-site storage services, including responding to off-site storage inquiries and retrieval requests, monthly billing reconciliation, annual clean-up days, and other activities that may arise from time-to-time.

  • Assisting with various department projects as needed




  • BA or BS required

  • 5 years of relevant and progressive experience. Previous experience working for a law firm or corporate legal department a plus

  • Experience with legal systems, such as e-billing, legal hold, entity management, document management, etc.

  • Strong people skills with proven ability to communicate with internal and external stakeholders at all levels of management, in a manner that builds, maintains and enhances a positive working relationship

  • Ability to work in a fast-paced environment and staying focused when deadlines and priorities change

  • Proficient with Microsoft Office Suite and Windows platform

  • Self-starter who can work independently with limited supervision

  • Superior problem solving and writing skills

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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