Director, Business Planning and Operations, Continental Europe - Level 5

  • London, UK
  • Full-time

Company Description

Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

If you think you could support Visa as Director, Business Planning and Operations, Continental Europe, we want to hear from you – together, let’s make Visa a great place to work.

Job Description

What’s it all about?

This role will report to the Head of Business Performance and will:

  • Support Continental Europe operations
  • Collaborate with sales and functions to achieve objectives
  • Drive execution and follow-through through better governance and tools such as scorecards


What we expect of you, day to day...

Planning and Governance

  • Help ERLT determine the best KPIs to focus the region on its goals and execute them
  • Help ERLT prioritize and sequence projects using both structure and intuition
  • Support the BP team to plan, develop strategy, and to achieve targets with functions
  • Help establish, track, review regional, functional and market scorecards, identify opportunities, agree actions and set up governance to ensure execution. Embed a culture of performance management.
  • Support planning and execution of budget and annual regional programs for Europe including Client Councils, Visa Forums and Client Events
  • Develop a clear and concise view of regional goals and financial targets; help functions meet them
  • Prepare management reporting and presentations
  • Monitor and respond to QBRs / MYPs / AOP / Country Plans. Focus on variances, trends, issues


Process Improvement

  • Develop processes, methods to increase the efficiency of repeatable projects
  • Communicate and train employees on the processes and share best practices
  • Identify overlapping work, duplication, gaps or ways to automate operations


Coordination and Committees

  • Participate and roll out activities for committees requiring representation from ERLT including:
  • Visa Rules Committee
  • Coordinate feedback on proposed rule changes from relevant functions and stakeholders across Europe
  • Ensure rule changes are aligned to global and regional priorities
  • Business Continuity Planning
  • New Business Initiative Assessment
  • Coordinate feedback on proposed NBIAs from relevant functions and stakeholders
  • Ensure NBIA proposals are aligned to global and regional priorities
  • Compliance and Ethics Committee
  • Interface between Europe to global headquarters, UKI and Europe for corporate priorities
  • Work with cross-functional teams to ensure highest internal audit ratings. Lead cross-functional/geographic process improvement initiatives


Process Improvement

  • Identify and suggest improvement to areas that make a meaningful impact to employee wellbeing, such as an improved benefits structure, inclusive health care, etc.


What we’re after…

•        Experience within a range of markets and/or functions, preferably within a complex matrix organisation

•        Understanding of payments, its products, services and technologies

•        Knowledge of Visa’s business, operations and processes

•        Strategy, planning and business case development

•        Commercial acumen and sound judgment

•        Articulate, concise, clear written and verbal communication

•        Capable of handling complexity and ambiguity

•        Able to build strong stakeholder relationships and collaborate in a matrix organization

Additional Information

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.

Privacy Policy