Product Manager, Loyalty Solutions (Sydney or Melbourne)

  • Melbourne VIC, Australia
  • Full-time

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

We are open to having this role based in either Sydney or Melbourne

The role is within the Product group for Australia, New Zealand & South Pacific, one of Visa’s most dynamic and innovative regions.  This roles primary focus is to work closely with clients to deliver superior loyalty solutions and preference for Visa as a strategic partner and enabler of value propositions for the digitally-enabled consumer and will also have the opportunity to get involved in other priority areas across the product function.

This role requires a broad set of skills to be successful including thought leadership, contemporary knowledge of customer experience practices, a strong data driven aptitude, technology capable and the ability to work with a team of experts and cross-functional partners to deliver on business objectives and revenue targets.

As a key member of this team, you will drive the go-to-market strategy of Visa loyalty solutions and complement this with strategic partnerships with loyalty providers.  In this role, you will need to be highly collaborative working closely with regional loyalty teams and in market business development management teams to develop solutions that will enable our clients to drive greater payments usage, retention and preference.  

You will also be co-developing the right solution for targeted customer segments and leveraging on Visa’s API deployment to allow clients to quickly plug into Visa’s capabilities, to drive greater customer loyalty. 

We are looking for a self-starter who demonstrates a keen interest in digital product solutions, innovation in the customer experience and loyalty field.  You should be adept at collaborating with cross-functional teams to deliver best solutions for our clients. 

 

Responsibilities

  • Together with key stakeholders, develop enhanced loyalty solutions, digital customer experiences and other technology based service solutions for both Consumers and Commercial products end users with detailed project management and close engagement with key internal stakeholders

  • Engage with leading loyalty providers and partners in ideating innovative concepts and solutions to  bring ideas to fruition; this will require clear understanding of Visa’s existing capabilities and market opportunities to develop the best solution(s) for deeper customer engagement

  • Understand the impacts/implications of loyalty solutions and deployment on Visa’s broader digital payments strategy and suggest ways to accelerate Visa’s growth and relevance to client’s business objectives

  • Prepare client-ready materials for support sales and deployment activities

  • Create awareness and excitement for new technology innovations and user experiences as they relate to customer experience and loyalty

  • Build a repeatable and scalable engagement approach to customer engagement solutions, encompassing the understanding of clients’ innovation agendas and unique needs for payments in AUNZSP

  • Be the thought leader in loyalty and customer experience topics by building and sharing relevant collateral with key internal and external stakeholders

Qualifications

  • 5+ years of working experience, preferably customer facing and digital and innovation focus

  • Bachelor's degree

  • Demonstrate understanding of the consumer loyalty landscape and how to apply this to the evolving digital payments world

  • Experience in product strategy, development and management highly desired

  • Digitally curious, follows industry trends and can utilize this exposure to provide compelling supporting information, customer experience and digital recommendations

  • Excellent influencing skills and business acumen – thinks strategically to influence and drive tactical execution

  • Strong demonstrated collaborator with the ability to effectively work cross-organizationally

  • Ability to drive decisions and operate in ambiguity, resolve conflicting situations.

  • Superior communication skills

Additional Information

At Visa, your individuality fits right in and we embrace inclusion and diversity of thought. We are committed to creating the kind of workplace where you want to be and we can facilitate a range of flexible working arrangements for you.

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