Solutions Architect Manager, Digital Solutions
- San Francisco, CA, USA
As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.
Visa's Digital Solutions Product group is responsible for providing the product platform required to deliver Visa’s Digital strategy and goals, with the Visa Token Service (VTS) the key enabler. The Solutions Delivery team works with key Global Client Partners to integrate them into the Visa Token Service so they can enhance their product offerings into the marketplace. The Solution Architect position will focus on supporting the Visa Token Service product platform, namely as the solutions delivery lead supporting global clients integrating to Visa Token Service as token requestors. This position would be ideal for a candidate with an engineering or pre-sales consultant background looking to build upon that experience in the product side of a payments technology company.
Support Visa Token Service (VTS) commercial rollouts
Provide on-field first level technical support for VTS integrations
Responsible to advise and guide clients on VTS integration options and act as a technical SME for VTS integrations by being able to understand the platform in its entirety, from overall architecture to the nuances of individual messaging protocols
Provide pre-sales technical integration support for the VTS token requestor APIs through the Visa Developer Center
Maintain client satisfaction by supporting engagements resulting in successful go-lives
Support the on boarding process for VTS clients and work with regional teams ensuring that sales team are accurately & suitably supported resulting in successfully closed deals
Contribute to developing internal and external product documentation including product and technical integration guides in support of VTS integrations
Work in conjunction with regional staff with regards to supporting VTS client integrations
Work in conjunction with regional staff to plan VTS rollout activities
Recommend improvements and enhancements to VTS capabilities to product managers in the product development stream to accelerate adoption with key stakeholders in key marketplaces/segments/regions
- Minimum of Bachelor’s degree or equivalent
- Bachelors degree in computer/electrical engineering or computer science, or equivalent technology expertise and acumen acquired through work experience
Strong communication skills with the ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical client audiences, in a sales-oriented manner
Ability to work across multiple teams in an organization
A technically minded candidate with consulting experience in a sales engineering or systems integration role
Independent decision making required on daily basis with minimal oversight from senior members of staff
Complex and varied workload, required to support multiple ongoing implementations and sales processes
Advanced planning, organizational and problem solving skills
Exceptional project management skills with the ability to manage multiple activities with both internal and external stakeholders
Advanced written and verbal communication skills, exceptional interpersonal and presentation skills and the proven ability to influence and communicate effectively across regional and functional lines
The ideal candidate will have experience of ecommerce payment platforms
Preferred experience in an engineering or pre-sales consultant role with international experience
Working and demonstrable knowledge of using SOAP, REST, XML and similar protocols
Understanding of mobile payments technology, including NFC, secure elements, contactless payments, online/remote payments, and in app payments
Ability to travel as needed
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.