Senior Director - Global Business Optimization

  • Highlands Ranch, CO, USA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.


Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. In addition to supporting client implementation of Visa products and services globally, Client Services is also responsible for a host of critical services that support the broader Visa organization and clients, including: Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools. The team also provides support for Visa’s DPS,  CyberSource and businesses. Across time zones and borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchant. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Job Description

This is an Individual Contributor position.  It is not a People Manager position.  

The Global Business Optimization team has a simple mission: we turn massive amounts of data into actionable insights that drive business value.  Our analytic consultants and data analysts work with Visa’s clients and staff to improve portfolio performance, program profitability and cardholder experiences.  By coupling in-depth analysis of cardholder behavior with Visa’s world-class products, digital offerings and marketing capabilities, we ensure our clients’ programs operate at their peak potential and that cardholders have seamless commerce experiences in both the physical and digital world. 


As part of the Client Services organization, this role will take ownership of this vision and deliver with excellence for our organization and our clients.  The successful candidate will use strong big data and analytical skills, contextual business sense and a creative flair to solve real world business challenges for Visa issuing banks, acquirers and merchants.  In addition, your analytic expertise will directly impact the strategic direction of the organization and how we deliver value from our data assets.

This role executes our strategy to measure and improve client performance in the North America region, delivering findings to external and internal stakeholders.  A successful candidate will help set up our analytics strategy, data repositories and visualization capabilities to deliver insights to clients in an efficient and effective manner.  You must be exceptional in front of clients and executives with the ability to both drive execution and influent strategic initiatives and planning.


Specific activities may include:

·         Deliver analytic insights to external Visa clients, colleagues in the analytics team, and other internal stakeholders

·         Combine and analyze disparate data sources and deriving insight in a Big Data environment, utilizing cutting edge big data and visualization tools with a high aptitude of technical skills blended with business acumen

·         Identify macro business trends which guide areas of future analysis to the mutual benefit of Visa and our clients

·         Serve as an advisor to the organization, helping to bolster analytic capabilities and delivery effectiveness

·         Understanding the root problem, define objectives and formalizing data requirements for various analyses

·         Lead the overall delivery strategy for strategic initiatives, spearheading engagement models, and delivering highly impactful presentations of complex data and insights

·         Comparing client performance against industry best practices with a shrewd eye toward identifying performance and/or profitability improvement opportunity

·         Develop and deliver presentations of complex data and content for clients in an accurate, understandable, and engaging manner. 


  • A minimum of 10-12 years’ experience working in data analysis and/or insight delivery

  • A 4 year college degree in a quantitative field; advanced quantitative or business degree is a plus

  • High level of expertise and proficiency manipulating data from a variety of sources - Big data skills (Hadoop, Hive, Spark) and/or SQL skills required

  • Expertise visualizing and delivering data insights with tools like Tableau; advanced Tableau skills are a highly desirable

  • Strong verbal, written, and interpersonal skills are required

  • Must be proficient in all MS Office applications with advanced Excel spreadsheet skills 

  • Ability to lead and influence internal and external stakeholders to advance the organization’s capabilities

  • Visa experience or knowledge of the payments industry is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

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