Sr. Director, Head of Innovation & Design, China

  • Full-time
  • Job Family Group: Product Development

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Role Summary

Visa’s Innovation & Design team is a global client-facing organization that sets Visa’s public innovation agenda, promotes hands-on incubation and rapid prototyping with clients and partners, and elevates the design and user experiences of Visa products and services. We are currently recruiting for a Senior Director to lead our Innovation & Design efforts in China. This role will report to the AP Head of Innovation & Design.

As China Head of Innovation & Design, you will drive Visa innovation agenda in China and lead  Visa Innovation Studio in Beijing, a state-of-the-art facility where Visa collaborates with Chinese and International clients and partners to discover growth opportunities and design new commerce and payments solutions using human-centered design methodology. You will deliver a spectrum of client engagements including Innovation Studio experiential tours, in-field immersions and co-creation sprints. You will also collaborate with technical leaders and development teams to design and build best-in-class user experiences for Visa new products in the China market.

 

The Ideal Candidate…

  • Believes in the transformative power of technology for the good of the world
  • Experience in designing and commercializing digital products and services with clients and partners, especially in financial services, commerce or payment sectors
  • Strong problem solving and consultative skills, with a good understanding of human-centered design
  • Expert in leading exploratory discussions and structured workshops with both large and small audience including c-level executives

  • Connects the dots between product, design, technology, and strategy to solve complex problems
  • Possesses strong business acumen and management skills
  • Has proven ability to attract, manage and mentor talent

 

Responsibilities

  • Scope, structure, design and run client engagements including Innovation Studio experiential tours, in-field immersions and co-creation sprints leveraging a small team of in-house experts and external agencies
  • Define and drive Visa China innovation agenda and Studio’s service offerings with inputs from Visa internal stakeholders
  • Build and prioritize a pipeline of external client and internal Visa product development engagements in alignment with Visa and client priorities
  • Champion and apply design-thinking principles, guiding in-house design team and external agencies to create digital experiences that are delightful, engaging and impactful
  • Operate as the primary point for contact for the Innovation Studio accountable to Country management & regional functional leadership
  • Manage budgets, agencies and vendors across multiple projects & programs minding the quality, time & budget
  • Cultivate a collaborative, fast, trusting working culture within and beyond the Innovation & Design team
  • Hire, manage and guide Innovation and Design team members
  • Evangelize Visa’s innovation vision and priorities within the organization and at selective community and industry events

 

Qualifications

Requirements

  • 12+ years of experiences with 7+ years of client-facing experience in consulting, digital agency, start-ups, technology or financial services
  • Strong executive presence with expertise in leading workshops and exploratory discussions with c-level clients
  • Solid track record in designing and commercializing digital products and services in financial services, payments or commerce sectors, preferably with hands-on experience in human centered design  
  • Expert in translating client needs into meaningful problem statements and structuring the right project approach to design and develop the desired solutions 
  • Industry experience in financial services, payments or e-commerce highly desirable

  • Proven ability to engage and drive commercial outcomes
  • Excellent verbal and written communication skills in both Chinese and English
  • Post graduate / MBA degree highly desirable

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