Vice President, North America Client Readiness

  • San Francisco, CA, USA
  • Full-time

Company Description

About Visa

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision
and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be
a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial
inclusion, working with partners around the world to help those who lack access
to financial services join the global economy. Visa’s sponsorships, including
the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence
throughout the world. If you have a passion to make a difference in the lives
of people around the world, Visa offers an uncommon opportunity to
build a strong, thriving career. Visa is fueled by our team of talented
employees who continuously raise the bar on delivering the convenience and
security of digital currency to people all over the world. Join our team and
find out how Visa is everywhere you want to be.

“Visa will consider
for employment qualified applicants with criminal histories in a manner
consistent with the requirements of Article 49 of the San Francisco Police

Job Description

The Vice President, North America Client Readiness is responsible for leading a team while also interacting and influencing a large cross-functional teams to deliver readiness support and deployment of Visa’s new products and services for clients within North America. Clients include issuing and acquiring financial institutions, merchants, third party processors and strategic partners. This role provides functional and technical leadership for all client readiness activities in North America, including the cross functional delivery of systems and services. This role is a dual report to the SVP/Global Head of Client Readiness and to the SVP/North America Client Services. 

The VP, North America Client Readiness has responsibility for client and Client Services functional readiness for launches of new and modified Visa products, Digital and Business Enhancement readiness, and delivery of support services to clients. This position collaborates with Product, Technology, Sales and Clients to support the design, development and delivery of Visa’s products and services.  The VP North America Client Readiness will provide leadership for the team and working knowledge of Visa and Visa products, systems and procedures. This leader is also accountable for providing leadership to direct reports and partners closely with Global Client Services counterparts, cross-functional leaders and executive management.
Principal Responsibilities/Key Results Areas
• Direct management responsibility for North America Client Readiness staff, with interaction with global readiness teams.  
• Partners with North America Product and Technology teams during the design and development phases to ensure we develop products and services with streamlined client implementation in mind.
• Leads all aspects of supporting North America client and Visa readiness for Visa’s regular system releases, large operational initiatives, and all new products and services

Performs as a leader and thought partner on cross-functional crisis management team as needed, often requiring leading through crisis that has no precedent.
• Establishes and fosters relationships with clients and internal stakeholders at all levels, including executive management.
• Leads by example, setting development and leadership goals for the organization, holding their team accountable for delivery of goals. Utilizes the Visa Leadership Principles and Rewards/Recognition programs inclusive of Annual Review.


  • Bachelor’s degree or equivalent; Graduate degree/MBA preferred.

  • A minimum of 15+ years of successful experience in progressive leadership roles with Client facing accountability in the Payments industry.

  • Demonstrated strategic ability to solve complex global cross-functional issues exercising critical thinking and sound judgment.

  • Functional experience in bankcard operations, supporting highly complex clients and/or services.

  • Demonstrated ability to strategically lead cross-functional teams through high impact complex business issues that do not have precedent.

  • Successful management of a team of technical and/or professional services professionals

  • Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at senior levels.

  • Working knowledge of payment systems including authorization & clearing systems, client connectivity, and settlement services, processing, business and operational drivers for Visa clients.

  • Demonstrated experience with technical and/or sales account management, including successful client relationships providing strategic consultation leveraging analytical tools and processes.

  • Project management and leadership skills

  • Executive presence with excellent written and oral communication skills. Demonstrated ability to clearly communicate complex topics.

  • Demonstrated influencing and negotiation skills.

  • Proven record of accomplishment in establishing and leading high performing, diverse teams focused on achieving and exceeding established goals and objectives.

Additional Information

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