Staff Software Engineer, Visa Resolve Online Dev Support

  • Austin, TX, USA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.


Job Description

Visa Resolve Online (VROL) is a web-based application that enforces the rules and workflow of disputes for Visa Clients. VROL is a mandated service that is crucial to the Visa brand promise of providing secure and reliable payment services. The system ensures that cardholders, merchants, and financial institutions have a clear dispute process, and makes resolution of disputed transactions fast and easy. As a member of the Network Processing VROL Support Team you will:

  • Be responsible for third and fourth level support for incident management activities for the Visa Resolve Online program in both production and client certification environments
  • Collaborate closely and foster partnerships with Production Support, Development, and Test Engineering teams to fast track issue resolutions, and ensure efficient use of resources
  • Analyze production and certification system incidents, leveraging expertise in the payment processing and dispute resolution domains to identify, design, develop, and test fixes and workarounds for urgent production issues
  • Participate in production implementations, providing all necessary support to ensure successful resolution of issues
  • Determine root cause for issues, and propose changes to prevent similar issues in the future
  • Use various tools to collect statistics from production to help refine the technical roadmap, and propose process improvements
  • Develop and maintain tools and utilities for automation and enhanced monitoring
  • Leverage production statistics to refine technical roadmap and process improvements for VROL program, working with Architecture and SME groups
  • Help drive continuous improvement around processes and technical capabilities



  • Bachelor’s Degree in computer science or a related field
  • 5+ years’ software engineering and/or L3 support experience with a high-volume, mission critical application 
  • Strong written and verbal communication, problem solving, client service, and soft skills
  • Ability to identify and deliver creative and innovative solutions for challenges and constraints
  • Strong programming skills, including experience with Java, J2EE and Spring framework
  • Strong SQL knowledge using database query tools on DB2 or oracle, and ability to write and run complex queries for data validation
  • Deep technical understanding of web services and API using REST and SOAP, knowledge on Micro-services
  • Hands-on experience with scripting like Perl or Python or Shell on Linux
  • Strong debugging and analytical skills solving functional and performance issues along with familiarity of tools like Splunk or OpNet
  • Ability to deliver results on multiple priorities in a complex and fast-moving environment
  • Ability to work independently and manage time effectively and efficiently

Highly Desirable:

  • 5+ years’ experience working in payments or financial domain
  • Expertise on Java, J2EE, Spring framework, Multi-threading and JavaScript libraries
  • Experience in JBoss or TC Server, Drools, Jasper Reports, IBM MQBroker, Apache Kafka, Coherence cache
  • Strong knowledge on Big Data Technologies on Cloudera or Horton Works stack and No SQL DB like Cassandra
  • Working knowledge on ETL tools like Ab Initio or Clover ETL and strong knowledge on ETL concepts
  • Knowledge of continuous Integration using Jenkins and Gradle or Maven scripts.

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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