Senior Software Engineer, Visa Resolve Online Dev Support
- Full-time
- Job Family Group: Technology and Operations
Company Description
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
Job Description
Visa Resolve Online (VROL) is a web-based application that enforces the rules and workflow of disputes for Visa Clients. VROL is a mandated service that is crucial to the Visa brand promise of providing secure and reliable payment services. The system ensures that cardholders, merchants, and financial institutions have a clear dispute process, and makes resolution of disputed transactions fast and easy. As a member of the Network Processing VROL Support Team you will:
Be responsible for third and fourth level support for incident management activities for the Visa Resolve Online program in both production and client certification environments
Collaborate closely and foster partnerships with Production Support, Development, and Test Engineering teams to fast track issue resolutions, and ensure efficient use of resources
Analyze production and certification system incidents, leveraging expertise in the payment processing and dispute resolution domains to identify, design, develop, and test fixes and workarounds for urgent production issues
Participate in production implementations, providing all necessary support to ensure successful resolution of issues
Determine root cause for issues, and propose changes to prevent similar issues in the future
Use various tools to collect statistics from production to help refine the technical roadmap, and propose process improvements
Develop and maintain tools and utilities for automation and enhanced monitoring
Leverage production statistics to refine technical roadmap and process improvements for VROL program, working with Architecture and SME groups
Help drive continuous improvement around processes and technical capabilities
Qualifications
Required:
Bachelor’s Degree in computer science or a related field
3+ years’ software engineering or support experience with a high-volume, mission critical application
Strong written and verbal communication, problem solving, client service, and soft skills
Ability to identify and deliver creative and innovative solutions for challenges and constraints
Strong programming skills, including experience with Java
Strong knowledge of database query tools like DB2 or MySQL, and ability to write and run complex queries for data validation
Technical understanding of web services
Hands-on experience with Linux scripting
Familiarity with tools like Splunk or OpNet
Ability to deliver results on multiple priorities in a complex and fast-moving environment
Ability to work independently and manage time effectively and efficiently
Desirable:
3+ years’ experience working with VROL
Expertise on Spring framework and JavaScript libraries
Experience in JBoss Drools, Jasper Reports, IBM MQBroker, Cloudera Spark or Apache Kafka
Ability to understand CloverETL Graphs and make modifications
Knowledge of continuous Integration using Jenkins and Gradle scripts
Additional Information
All your information will be kept confidential according to EEO guidelines.