Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be

Team Description

Visa Consulting and Analytics (VCA) drives tangible and impactful results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The Global Operations team within VCA is responsible for building the infrastructure to help accelerate the growth of our client-facing consulting and analytics services. We work closely with our consulting and analytics colleagues worldwide as well as collaborate cross-functionally across the company with Product, Strategy, HR, Finance, Sales, etc.  Key focus areas for the global team include: leading efforts to promote VCA’s mission, designing and operationalizing initiatives and processes that can help the organization scale rapidly and effectively, increasing coordination across regional teams, tracking and metrics, reporting, content management, training and development.

The Sr. Analyst, VCA Global Operations will play a key role supporting: (1) global tracking and reporting processes; (2) implementation of a project lifecycle management tool; (3) content management and SharePoint maintenance; and (4) workforce related initiatives (for example, helping update workforce plan, org charts, tracking of progress against hiring plan). This is a dynamic group and the role will be dynamic as well. The person in this role should be ready to take on new responsibilities as they come up.

This role would ideally be based in Foster City, but other US locations can be considered for the right candidate.

Specific responsibilities / initial areas of focus are listed below.

Monthly performance scorecard process

• Coordinate with team members across the globe to gather data for key performance metrics and review/validate for completeness and accuracy
• Generate key performance metrics, summary tables, charts etc. needed for monthly executive review and assist with development of presentations for executive review
• Assist with creation, modification and maintenance of templates for data collection and reporting
• Continually explore opportunities for improvement, both with the process and the output.

Weekly “Radar” Report.

• Coordinate with team members across the globe to gather weekly updates on consulting projects, key client engagements, events, organizational updates etc.
• Review submissions for logical presentation, completeness, clear takeaways, and consolidate / compile the report

 Implementation of Project Lifecycle Tracking Tool

• Support workstream to develop new project lifecycle tracking tool – business requirements,  communications with IT, business project management, validation and testing, deployment support.

 Content Management

• Maintain team’s SharePoint site including user access provisioning, redesign as needed, review / refresh of existing content, upload of new content

We are looking for motivated, analytical, detail-oriented individuals with the ability to quickly develop an understanding of the business and key drivers, and can work effectively across regions, functions and levels.

Requirements:

• Bachelor’s Degree required, graduate education preferred

• Minimum of 5 years of relevant and progressive experience in business operations, program management, consulting operations or related field

• Highly proficient with Microsoft Excel, Power Point, Word and Outlook

• Visio, Tableau and SharePoint experience desired

• Ideal candidate will have some experience in payments, banking and/or consulting industry.

Key Competencies:

• Strong analytical skills, with demonstrated intellectual and analytical rigor and attention to detail

• Organized and structured in thinking and approach to work.

• Plans ahead

• Positive and solution-oriented – a problem solver who finds ways to overcome challenges

• Able to handle a dynamic environment with new responsibilities, shifting priorities etc.

• Takes full ownership of assigned responsibilities

• Can juggle multiple assignments, but with a keen sense of priorities and focus on the important things

• Has initiative and is driven to go beyond the minimum requirements, not a “check-the-box” mentality

• A quick learner

• Exercises good judgment: knows when to ask for guidance, and when to make independent decisions

• Excellent verbal and written communication skills – able to adapt and deliver for different audiences

• Works well with people of varying backgrounds, expertise levels and personalities, and builds partnerships

• A team player

All your information will be kept confidential according to EEO guidelines.