Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Roles & Responsibilities

The Production Support group prides itself in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business. As part of the team – you will be responsible for supporting critical applications and ensure the stability of the applications by performing proactive maintenance activities, performing the code deployment in Production and Client testing environment, engage in automation activities, do root cause analysis and remediation. The role requires working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures and such. The role will also demand the ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post production implementations.

Minimum 4-7 years of level 2 production support role.

Experience with application support organization working in 24*7 environments.
 

Essential Skills:

-Strong technical aptitude and desire to learn is a must

-Very Good knowledge in one of the database technologies Oracle or DB2 or MSSQL

-Good in UNIX Shell scripting

-Good knowledge in IBM WebSphere/ IBM MQ/Apache Tomcat /IIS.

- Must be strong in WAS concepts.

- Articulate error messages to technical and non-technical audiences.

- Basics of networking concepts related to Load balancing, Routing, Protocols, Subnets, DNS

- Should have supported applications that run on Linux environment for Java Support

- Proficient in one of the languages Java.

- Should have experience in ITSM tool like Remedy or Sevice Now for Incident/Change/Problem Management.

Desirable Skills:

-Demonstrated proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects.

- Conversant with monitoring tools like Splunk / Key Note. 

-Build tools to automate production support activities that enable efficiency and productivity of Service desk and other operations groups.

-Familiarity and/or experience in implementing ITIL concepts in addition to technical aptitude are highly valued.

-A bachelor's degree in engineering or computer science or a related degree.

-Good communication skill and ability to work as team player.

All your information will be kept confidential according to EEO guidelines.