Visa has built the world’s premier payments networks with advanced processing and value added services.  “Visanet” is capable of handling more than 50,000 transactions per second, with convenience, reliability, and security, including fraud protection for consumers and guaranteed payment for merchants.

In response to the accelerating pace of change in the payments industry, Visa is extending its network, opening access to payment capabilities, and encouraging participation by new stakeholders in the payments ecosystem. 
To do that, we are unbundling our products, rationalizing them into consumable services (APIs and SDKs), and opening them up to a broader set of stakeholders through Visa Developer.  Visa Developer enables financial institutions, merchants, strategic partners, and independent software vendors to more easily use our network, value-added services, and data assets.  Through a best-in-class online developer experience and supporting expert services and tools, developers will be able to readily discover, access, integrate, and test what they need from Visa to create new and innovative solutions for their customers.

The role of “Visa Developer Community Evangelism Director” is a position in Visa’s Innovation and Strategic Partnerships organization that will be responsible for driving, leading and evangelizing the adoption and success of the Visa Developer Platform by the developer community. This client and developer relations role will be the product organization’s producer of global community content, the voice of the Developer community, the connector of developer feedback back to the organization, and the creator of a broad spectrum of market “evangelism” strategies and activities for Visa Developer.  The position is the key bridge between the Visa Developer Product team, Visa’s Sales organization, Visa’s marketing and communications team, and the Visa Developer technical team in the creation and execution of developer content,
events and relationships.  This role reports to the Head of Client Engagement and Field Readiness.

The successful candidate will be a proven community leader with developer knowledge, strategic expertise, and community and/or customer service experience within a large enterprise.  They will have been previously responsible for independently driving engagement initiatives against clear community metrics across regions. In addition, he/she must be highly collaborative, naturally optimistic, a thought leader, bring a structured approach to community development and content planning, have knowledge of social networks, and have an ability to communicate complex, often technical information to both technical and non-technical audiences. 

Responsibilities:

• Lead the development of a community strategy, content and evangelism plan.  Be the known expert within the organization and the established leader for the developer community.

• Develop a community engagement content and activation plan, working with cross functional
  team for campaign activations and execution.  Work towards conversion of key clients to hit global metrics using community tools.

• Achieve scale by working with key global cross functional counterparts to evangelize and plan
  community activities.

• Drive Visa Meet-Up strategy working with Marketing, Communications and Innovation Center
  teams, then execute against best-in-class global meet-up events.

• Conduct and manage the moderation of official channels such as discussion forums, email and
  social media.  Manage (dotted line) a CSS team of moderation staff to best serve against customer service goals.

• Lead and execute against a content calendar and deliver community content across all channels.  Product new, innovative content in partnership with cross functional teams.

• Drive communications around Visa Developer Center issues with the technology team: bugs,
  outages, feedback and general concerns.  Drive resolution and execution of change relative to feedback.

• Build close relationships between Visa and top developer community influencers.

• Partner with analytics/data teams to monitor engagement and optimize performance to improve
  community features and events.

• Conduct surveys, research, and feedback from the community on issues significantly impacting the
  Visa Developer experience.  Execute against learnings.

• Ensure all Visa standards, policies, and processes are observed and followed.  Utilize Visa’s brand voice and maintain high level of client service across channels.

• Regularly deliver Community reports on channel metrics, feedback, issues, or risks.

• Work closely with Tech, Product and Marketing teams on overall developer experience.  Be the voice of the community, maintain a tight two-way dialogue between the developer community and internal
  stakeholders.

• Passion for the developer community

• Conversant in predominant programming languages used by developer communities (SOAP/XML, REST/JSON)

• Willing and able to write reference apps or sample code if the situation warrants it

• 5-7 years’ experience working in online communities, social media, online marketing or
  equivalent

• Demonstrated writing, grammar, and content-creation skills

• Strong knowledge of best practices for operating social, forum and community channels

• Excellent interpersonal, verbal comms and presentation skills

• Strategic and creative thinker

• Aggressive, self-motivated, detail-oriented team player; quality driven

• Has strong problem solving, prioritization & multi-tasking skills

• Ability to objectively interpret feedback and make actionable recommendations

• Bachelor Degree in Communications or Marketing a plus

All your information will be kept confidential according to EEO guidelines.