Director of User Experience (UX)
- Full-time
- Job Family Group: Technology and Operations
Company Description
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”
Job Description
Visa’s Enterprise User Experience team is seeking a Director of UX Researcher/Design who will lead a team of UX researchers/designers, conduct UX research, run design thinking workshops, and solutions to improve bank/merchant & consumer facing applications for web/mobile.
Responsibility level
- Manages a team of full time staff
- Responsible for managing multiple concurrent research projects from beginning to end
- Exercises independent judgment with minimal direction from supervisor
- Represents team in dealings with stakeholders and customers
Major Job Duties and Responsibilities
- Lead a team of UX professionals
- Design, plan, and conduct desktop and mobile usability tests and focus groups in “lab” and remote environments
- Analyze software and software designs (web and mobile) for usability issues and work with developers and designers to define and implement solutions.
- Present findings and recommendations verbally and through various media to management, stakeholders, and executives.
- Field requests and questions from stakeholders and potential partners regarding the team’s facilities, capabilities, and services.
- Create personas, wireframes, test plans, recommendations presentations, highlights reels, and other UX artifacts as needed
- Contribute to the design of engaging, usable, and accessible UX interactions for the web and mobile
- Work with diverse team of product owners, UX designers, and developers in fast paced environment, with quick iterative cycles
Qualifications
Education/Experience
- Bachelor degree in Human Factors, Psychology, or equivalent experience, Masters or PhD Preferred.
- Experience planning, coordinating, designing, and facilitating usability tests informally, remotely, and in a lab environment
- Experince with facilitating design thinking workshops, as well as leading and conducting UX design / interaction design projects
- 8+ years of experience required
Qualifications / Skills
- Deep Subject Matter Expertise in a variety of Usability Research tools and methodologies
- Significant experience designing and conducting desktop and mobile-focused usability tests with usability research tools including recording and analysis software, eye tracking software, etc.
- Significant Experience in interaction design and information architecture
- Experience successfully managing a UX team
- Demonstrable experience creating solid deliverables with useful, actionable information
- Strong skills presenting UX findings and data in various formats (e.g., written reports, presentations, and highlight videos)
- Passionate about making websites and applications easier to use and accessible to all users
- Thorough, methodical, and creative with extreme attention to detail
- Strong analytical and quantitative skills with an ability to communicate concepts and conclusions to a variety of audiences.
- Self-starter who is comfortable with minimal day-to-day guidance and independently managing deadlines
- Very strong problem solving skills, customer service and interpersonal skills
- Extremely strong verbal and written communication skills . This role must easily be able to understand and be understood over email, IM, phone, and in person.
- Understanding of UX and the design techniques and principals involved in the production of conceptual prototypes and wireframes
- Understanding of SDLC and the technical and business challenges that come with development of a product
- Strong understanding of the equipment and software (e.g., Morae) used in a usability lab including the ability to diagnose, troubleshoot, and resolve related problems
- This position will be a busy one. Self-drive and a desire to work hard, cranking through a backlog and keeping up with multiple fast-paced teams is required.
- Experience with HTML5, CSS, JavaScript, and/or web standards a plus
- Experience with accessibility (Section 508, WCAG 2.0) a plus
- Experience conducting usability tests with users with disabilities a plus
- Past Experience as a Developer a plus
- Active membership in an organization that promotes usability (e.g., the Usability Professionals Association) a plus
Additional Information
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.