Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Scope

As a Technical Writer with Technical Communications Services (TCS), you will work with technical experts across our global organization to document sophisticated payment technology systems, services, and applications. You will be mentored by senior-level writers who will help you to navigate TCS’ documentation and editing services and to understand industry best practices. You will work on a variety of technical documentation projects, gaining expertise in authoring tools and publishing environments as you research, write, and edit technical content for document libraries, help systems, SharePoint sites, intranet sites, and more.

Technical Writers possess a minimum of 5 years of technical writing or related experience. They demonstrate basic skills in document analysis, writing tools, project management and semi-independent interaction with IT development, IT quality, and product management groups.

Responsibilities

• Work semi-independently to research subject matter, and obtain and exchange information.
• Create and maintain project schedule(s).
• Represent the writing team in planning and review meetings with project cross-functional stakeholders.
• Communicate status of project to team members, clients and departmental management.
• Proactively escalate problems and issues as needed.
• Multi-task and prioritize a moderate amount of concurrent assignments.
• Perform moderately difficult analysis of existing documentation for impacts and update them accordingly.
• Author new documentation, such as: system and service guides; service descriptions; user, implementation, and web services guides; online help systems, etc.
• Manage and store master documentation files, complete quality artifacts, update metrics, and implement other processes as described in the department procedures guide.
• May also perform technical tasks to support TCS technical staff and developers in maintaining and enhancing publishing tools, systems, and templates.
• Adherence to confidentiality and intellectual property policies.
  

• An undergraduate degree in Information Systems, English, Journalism, Communications, or related technology focused field.
• 5 or more years of technical writing or related experience.
• Knowledge of the structure and content of the English language including the rules of composition and grammar.
• Highly driven, enthusiastic, eager, collaborative, and resourceful.
• Strong customer service, analytical, research, interpersonal, and problem solving skills.
• Working knowledge of MS-Office products for Windows including Word, Excel, Visio and SharePoint.
• Strong ability to collaborate with multicultural teams across the globe.
• Knowledgeable with Visa systems or applications.  (highly preferred)
• Experienced with graphics editing software such as Illustrator, Photoshop, PaintShop Pro, and Web design tools (Wiki, SharePoint Designer, Nintex Workflow).  (preferred)
• Familiar with advanced authoring software (Adobe FrameMaker, Acrobat, and RoboHelp), XML editing tools (Arbortext Editor or Oxygen XML), document repositories (Documentum or Knowledge Center).  (preferred)
  

Writing Samples

Writing samples are required to demonstrate proficiency with written and verbal communication for both business and technical audiences. TCS will also administer a writing test as part of the formal interview process.

About TCS

Technical Communications Services (TCS) is responsible for most of Visa’s technical information serving both technology and business departments. With team members in California, Colorado, and Singapore, we support internal Visa teams and external Visa clients, delivering over 300 technical communications solutions each year including user, implementation, and web services guides; online help systems; SharePoint solutions; operational and departmental procedures; release notes and developer Guides; API and SDK reference materials; system process flows.