Senior Director, Merchant Digital Product Operations
- Full-time
- Job Family Group: Management
Company Description
CyberSource, a Visa company, is a global leader in e-Commerce Payment Management capabilities. In an
increasingly competitive environment, we are looking for talented, articulate and bright individuals who want to make a difference.
Job Description
The Product Operations Senior Director will lead the Client Key and Initiatives Team within Product Operations team. This position is responsible for operational discipline, processes and methodology, and program
management for client engagements and strategic initiatives executed by the Merchant Digital Product organization, including the professional services and product management teams.
The ideal candidate is a motivated self-starter with leadership and management qualities that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner who can quickly absorb the nuances of complex, varied payment offerings, with a proven record of providing high quality, efficient delivery that exceeds client expectations.
This position will interact regularly with senior leadership from cross-functional teams including Product Management, Technology, Marketing, Sales, Customer Service, Legal, Sourcing, and Visa teams in a global
environment. Position will be located in Austin, Denver, or Foster City.
RESPONSIBILITIES:
Effectively manage a team of Program Managers , providing
oversight to deliver on client and other strategic engagements, ensuring the
product team delivers against its commitments with the highest quality in a
timely fashionEstablish program management methodology, processes/temples,
policies, and overall framework for key client engagementsCollaborate across
organizations / business units to ensure speed and quality of delivery for
solutions.Analyze program results to ensure customer requirements are
satisfiedResponsible for superior client and customer service
experienceOversee and ensure all status materials and client specific roadmap
documents are compiled, kept current, and validated for client consumptionPerform risk analysis, develop contingency plans, and gather
data from functions to proactively raise prioritization and scheduling tradeoff
decisions, and monitor costs/spend rates with our technology departmentWork with the Product Team to establish key performance
metrics, and measurements are implemented to predicable delivery of product and
ensure continuous improvement is established with technologyActs as an escalation point to drive
collaboration with program and project team members to resolve conflicts,
project issues, and deviations and drives them to resolutionProvide ongoing leadership to direct
reports; ensuring functional progress to achieve or exceed goals, objectives
and other targets; Ensure cross product education and training increase
knowledge within the organizationParticipate in other product operations related activities,
as requested
Qualifications
15 years program management experience planning and
delivery, with the ability to multi-task and manage multiple complex projects
concurrently in a cross functional environment; experience managing product
portfolio with annual capital investment of $35M10 years product development experience, preferably in the
payments industryDemonstrated experience in influencing,
guiding and providing mentorship to varying levels of staffResults-driven and able to collaborate
with management and colleagues to share responsibility for end-to-end solutionAbility to measure and analyze project and operational
performance to use in driving improved delivery performanceOutstanding communications ability to a diverse customer
audience, including C-level executives, product, and technical stakeholders, Demonstrated interpersonal skills to
interface well with internal and external clientsExceptionally strong verbal and written communication skills
Proven ability to lead projects end-to-end to meet client
commitmentsAbility to thrive in a fast paced environment;
self-motivated, self-managedStrong customer service and relationship management skills
Adept strategic thinker and problem solver
Excellent MS Office experience (Project, Power Point, Excel)
Strong organizational skills as well as the ability to adapt
quickly to changing priorities, assignments, and rolesExperience working in agile development environment is preferred
PMP certified with current credentials required
Additional Information
All your information will be kept confidential according to EEO guidelines.