CyberSource a Visa company is a global leader in e-Commerce Payment Management. As part of CyberSource's continued growth and expansion, we are looking for talented, articulate and bright individuals who want to make a difference. CyberSource has been and continues to be a pioneer within the e-Commerce Payment Management world. CyberSource offers a full-service payment management platform for e-commerce merchants, combining global payment processing, fraud management and payment security systems.

The Associate Account Manager will be  responsible for customer retention and developing relationships with existing  customers. This includes both reactive  and proactive relationship management to a broad range of low to medium touch  customers. 

• Maintain and grow existing relationships across a broad portfolio of customers in addition to upselling and cross selling new products and services
• Provide a single point of commercial contact for the defined customer base. Collaborate with various
  departments and 3rd parties to develop solutions and resolve issues
• Develop and demonstrate knowledge of CyberSource’s products and services which
  can be conveyed to the customer in a clear and concise manner.
• Plan and manage customer business reviews in line with contractual agreements
  and deliver clear outcomes to the customer.
• Asses the requirements and scope of customers projects in relation to their integration with CyberSource’s service
• Be a point of contact for both internal, customer and third party stakeholders in the Go-Live process
  ensuring that all CyberSource tasks are completed appropriately
• Ensure accuracy of the CRM system to ensure account information is readily available to stakeholders and ensure data is accurate to maximise forecasting accuracy
• Build and maintain relationships with colleagues to drive a culture of collaboration
• Role model positive behaviours within the Account Management team, supporting a team culture which is accountable and puts the customer first

• Demonstrated account management experience,  preferably within the payments industry.
• Excellent communication skills and an ability to  interact with senior level customer contacts
• Demonstrated experience of working with multiple internal teams to deliver added value to the customer through a cohesive approach
• Proven track record of successfully demonstrating  the ability to build sustained value-add relationships

CyberSource is an equal opportunity employer