Community Manager

  • Toronto, ON, Canada
  • Employees can work remotely
  • Full-time
  • Department: Creative & Content

Company Description

In 2020, Viral Nation was voted the 4th fastest growing company in Canada. At Viral Nation, we embed brands in culture. We are not a typical ‘big agency’. We are a team of entrepreneurs, ex-global agency leaders and big talent agency recruiters who came together with a shared vision to do things differently.

We help brands find smarter ways to deliver better value to their communities by collaborating with the people who know them intimately, understand what they want, and create content that speaks directly to them. We move at the speed of culture and evolve quickly as needed. We continue to do this successfully for some of the world’s largest brands, including Facebook Oculus, Disney, DC Comics, TikTok and Tencent.

What’s in it for you:

  • Competitive salaries and 100% paid comprehensive health benefits plan 
  • Learn from an unrivalled leadership team with many years of agency experience
  • Be yourself! Work with an agency that boasts above-average diversity statistics
  • Dedicated programs to support your mental health and work-life harmony
  • Flexible work schedule and summer hours 
  • Continuous learning and development opportunities
  • Partake in our calendar of team building and social events 
  • Work with some of the world’s most engaging brands

Job Description

  • Work with the content, social, and strategy team, the incumbent will develop community management strategies and creative ideation for a variety of Viral Nation clients
  • Develop content calendars and manage the day to day process of posting and scheduling on Instagram, Facebook, Twitter, YouTube, etc. for all Viral Nation social media clients
  • Develop copy for all social media posts
  • Meet and exceed KPI’s by building out monthly growth and engagement reports
  • Use social media management and analytics tool, Later.com, to measure growth and engagement for all social media projects
  • Work in collaboration with the Content division, under the direction of the Director, Content and Social Media Strategy, to ensure processes and protocols are followed and enhanced
  • Act as a strategic community manager and engage with followers on all social platforms to enable growth in alignment with client KPIs
  • Manage all Viral Nation's social media, including but not limited to auditing, competitive analysis, strategy, content ideation, community management and reporting
  • Curate periodical reports for clients demonstrating engagement and analytics
  • Manage Digital Ad spends for brands
  • Act as the Social Media expert at Viral Nation, keeping the team up-to-date with changes in the ecosystem, current best practices and trends

Qualifications

  • Minimum of three (3) years of professional experience with Instagram, Facebook,
  • YouTube, Twitter, LinkedIn, etc.
  • Proficiency with social media management and analytical tools including Later.com and Hootsuite.
  • Must have a university degree, or college diploma, in a relevant field such as marketing, business, public relations, communications, and/or have equivalent work experience.
  • Must have professionally managed Social Media for brands.
  • Experience growing brands on social media through strategic community management

Additional Information

Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.

Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.