Receptionist/Administrative Assistant

  • Part-time

Company Description

Are you ready to join a dynamic team that helps you reach your potential while affording you time to enjoy all life has to offer? If you are, then Village Mortgage culture and philosophy may be the right fit for your talents. We are a family-oriented business that offers flexible work schedules and understands the importance of work-life balance. We offer full benefits and advancement opportunities for those who excel. Our employees enjoy a friendly and fun work environment along with modern and comfortable office spaces utilizing the latest in technology. If you have a passion for going above and beyond borrower expectations and embrace forward-thinking solutions to help borrowers of varying incomes improve their lives through home ownership, we want to hear from you.

Job Description

Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail.

Key Responsibilities

  • Welcomes all visitors by greeting them (including walk-in guests/customers)
  • Provides exceptional internal and external customer service
  • Answers telephones and directs calls to the appropriate person/department
  • Assists with creating flyers using company CRM system
  • Light Administrative Assistant tasks as needed
  • Opens and distributes all incoming mail
  • Helps with any additional tasks when needed

Core Competencies

  • Flexible
  • Friendly
  • Detail Oriented
  • Customer focus
  • Initiative
  • Problem solving
  • Organized
  • Self-motivated

General

  • Adopt the Village culture of Professionalism, Integrity, Effectiveness and Dynamic Attitude that contributes to an internal environment of teamwork and promotes a positive brand image to our external customers.
  • Comply with Village procedures, policies and regulations relevant to this role.  Undertake relevant training on Village policies and procedures as delivered by the line manager, the Human Resources department or compliance, risk, internal audit teams either directly or via OnCourse/Knowbe4. 
  • Computer skills: good working knowledge of MS Office.
  • Communicate effectively with others, both verbally and in writing.
  • Clear and concise speech, both over the phone and face-to-face, is essential.
  • Maintain standards and professionalism during periods of fluctuating workloads.
  • Build effective working relationships with other team members.
  • Manage daily tasks to ensure business needs are consistently met.

Qualifications

Education and Qualifications

  • High School diploma or above

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stoop as necessary. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Additional Information

Village Mortgage continues to be a leader in mortgage lending, celebrating 20 years of helping people become homeowners. We offer innovative technologies, an expansive mortgage product line, competitive rates, and exemplary customer service that makes Village Mortgage New England's premiere choice for local mortgage lending. Village Mortgage has over 100 employees in 21 offices throughout Connecticut, Massachusetts, New Hampshire and Maine, and is licensed in Connecticut, Massachusetts, Rhode Island, New Hampshire, Vermont, Maine Nevada and Florida. Village Mortgage Company offers USDA, FHA, and VA mortgage financing, and is a direct seller and servicer for both Fannie Mae and Freddie Mac.

To learn more about Village Mortgage, visit https://villagemtg.com


All your information will be kept confidential according to EEO guidelines.