Are you ready to join a dynamic team that helps you reach your potential while affording you time to enjoy all life has to offer? If you are, then Village Mortgage culture and philosophy may be the right fit for your talents. We are a family oriented business that offers flexible work schedules and understands the importance of work-life balance. We offer full benefits and advancement opportunities for those who excel. Our employees enjoy a friendly and fun work environment along with modern and comfortable office spaces utilizing the latest in technology. If you have a passion for going above and beyond borrower expectations and embrace forward-thinking solutions to help borrowers of varying incomes improve their lives through home ownership, we want to hear from you.

Implements computer system requirements by defining and analyzing system problems; designing and testing standards and solutions.

Key Responsibilities

• Maintain systems and software on-site in Avon, CT office and remotely for branch locations

• Setup and maintain employee access to equipment, software and web applications

• Monitor Support Desk for assigned tickets and process based on priority

• Provide on-site Tier I IT Support to staff in the Avon office

• Provide remote Tier I IT Support to staff in satellite branches

• Work with third-party IT vendor for Tier II IT Support

• Work with third-party telephone vendor to maintain VoIP phone system and eFax

• Maintain equipment and software by managing updates and software installs

• Training staff on system upgrades and end-user functionality

Core Competencies

• Flexible, Detail Oriented, Customer focus, Team working, Initiative, Problem solving, Organized, Self-motivated

General

• Adopt the Village culture of Professionalism, Integrity, Effectiveness and Dynamic attitude that contributes to an internal environment of teamwork and promotes a positive brand image to our external customers.

• Comply with Village procedures, policies and regulations relevant to your role.  Undertake relevant training on Village policies and procedures as delivered by your line manager, the Human Resource department or compliance, risk, internal audit teams either directly, or via Digital University.  

• Computer skills – Proficiency of MS office

• Ability to communicate effectively with others, both verbally and in writing

• Proven background in accurate, high volume data entry

• Proven ability to manage time, meet deadlines and prioritize

• Able to maintain standards and professionalism during periods of fluctuating workloads

• Provide professional service to direct customers of Village Mortgage in all interactions.

• Maintain team standards through supporting other team members in the Underwriting team in achieving their service/quality levels and targets, as required.

• Build effective working relationships with other team members.

• Manage daily tasks to ensure business needs are consistently met.

Education

• Bachelor’s Degree (B.A., B.B.A., B.S., etc.) from a four-year college or university;

• or three to five years related experience and/or training;

• or equivalent combination of education and experience.

• Software development experience preferred, but not required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear.

This role is consistently lifting computer equipment, laptops, monitors, etc. The person in this role must be able to lift up to 50 lbs.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Village Mortgage continues to be a leader in mortgage lending, celebrating 20 years of helping people become homeowners. We offer innovative technologies, an expansive mortgage product line, competitive rates, and exemplary customer service that makes Village Mortgage New England's premiere choice for local mortgage lending. Village Mortgage has over 120 employees in 21 offices throughout Connecticut, Massachusetts and Maine, and is licensed in Connecticut, Massachusetts, Rhode Island, New Hampshire, Vermont, Maine Nevada and Florida. Village Mortgage Company offers USDA, FHA, and VA mortgage financing, and is a direct seller and servicer for both Fannie Mae and Freddie Mac.

To learn more about Village Mortgage, visit https://villagemtg.com

All your information will be kept confidential according to EEO guidelines.