VILLAGE GREEN...LIFESTYLES FOR RENT....CAREERS TO OWN!

We're not just developing, building and managing apartment communities, we're developing, building and managing exciting careers...and creating a new generation of leaders! 

The Part-Time Concierge /Ambassador / Liaison ​is committed to resident satisfaction in the apartment community. This position will assist in the daily workflow to ensure that all events, service requests ​are handled quickly and professionally. The position operates on a 24/7 basis in some locations, and specifically evening shifts in other locations.  (The shift will be Sunday 3 pm-11 pm/Monday 11 pm-7 am/Tuesday 11 pm- 7 am .)  Basic responsibilities will fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects and vendors.  ​The ideal candidate for the position will be enthusiastic, outgoing with an excellent customer service mindset.  This position is to satisfy resident’s requests, questions and needs, serve as a liaison to the Management office, assist in renting apartments (to include information, tours, taking calls) when the leasing office is closed or needs dictate. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

•  Welcomes residents and guests in a courteous and friendly manner as they enter the building
• Communicates to the residents regularly via resident newsletters and social media
•  Become familiar and provide recommendations to residents on community attractions and local amenities when requested.
• Participates in event marketing
• Provides brochures, floor plans and other collateral to clients
• Completes guest cards, provides mini-tours and acts on leasing behalf during off-hours
• Retrieves packages for residents
• Provides refreshments to residents and guests
• Maintains Concierge Binder
•  Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc as described in the binder layout
• Maintains a clean and orderly front desk, lobby area, and storage closets were applicable
•  Prepares incident reports and correlating documentation
•  Adheres to established policies related to fair housing
• Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous  and professional manner
• Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts

REQUIREMENTS

• Must have minimum one year of college, social media skills, customer service, and writing skills
• Must have the availability to work a flexible schedule any day of the week
• Strong organizational and time management skills
• Ability to communicate effectively both verbally and written
• Ability to resolve minor problems while maintaining a friendly and professional manner
• Must be team-oriented

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free and pre-employment drug tests and physicals are required. Background checks are also required before employment begins.