Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.

• Assist the General Manager in implementing the property’s commercial and revenue management strategies. This includes evaluating guest needs, analyzing guest demographics, and monitoring competitive performance to recommend adjustments in services and operations to drive occupancy and profitability.
• Collaborate closely with the leadership team to translate strategic objectives into annual business plans for all operational departments, ensuring continuous improvement and the achievement of performance goals.
• Oversee all departments and ensure operational efficiency by conducting regular inspections, team meetings, guest request management, and service delivery oversight.
• Assume full responsibility for resort operations in the absence of the General Manager, ensuring all aspects of the property function smoothly and efficiently.
• Drive audit and compliance strategies to ensure adherence to Villa Nautica's standard operating procedures and policies, maintaining exceptional guest experiences aligned with the resort’s luxury brand.
• Focus on maintaining and enhancing guest service standards by overseeing guest feedback channels and continuously working to improve guest satisfaction levels.
• Lead and oversee preventive maintenance activities and special projects across the island.
• Foster a guest-centric culture, improve operational performance, and contribute to the achievement of the resort’s financial and service goals.

• A minimum of 3-5 years of senior leadership experience in hospitality operations.
• A Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, or a related field from an accredited institution.
• F&B background is preferred.
• Experience in managing high-end luxury hospitality operations is preferred.
• Expertise in elevating guest experiences within a world-class resort environment.
• Strong business and financial acumen with experience in managing operational budgets, improving profitability, and driving revenue growth.
• Exceptional conflict resolution and leadership capabilities with the ability to inspire and manage cross-functional teams across diverse departments.
• Proven success in staff development, creating a positive work environment, and achieving high levels of employee satisfaction and engagement.
• Outstanding interpersonal and communication skills, with the ability to engage effectively with a diverse, multicultural team and guests from various backgrounds.
• Fluency in English - both verbal and written - is required, with the ability to present ideas clearly and persuasively. Proficiency in additional languages is an advantage.
• Organized and proactive, with a natural ability to take full ownership of projects and drive them to timely completion.
• Adaptable and able to thrive in a fast-paced environment.
• Expertise in managing guest feedback and implementing continuous improvement initiatives to enhance the guest experience and build brand loyalty.