Island Host

  • Full-time
  • Location: Villa Nautica, Paradise Island, Lankanfinolhu, North Male' Atoll
  • Department: Front Office

Company Description

Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.

Job Description

Operational

  • To ensure that the Reception, Guest relations and other related areas are managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times as per SOP.
  • To ensure rooms are allocated as per the arrival list.
  • Arrange and organize island tour, activities, guests itinerary.
  • Liaise closely with Reservations and Reception on arrival times, unexpected arrival and departure, extension of stays and late check-outs and change in meal plan basis and flight details. 
  • Monitor closely on early arrivals, late departures and special excursion arrangements.
  • Liaise with Housekeeping on early check-outs, late arrivals, day use rooms and special guest request.
  • Update, all out of Order and out of service rooms on daily basis.
  • Liaise with F & B on early meals, late meals, complimentary meals and special request. (E.g., B’days, H/M, repeaters dinner etc.)
  • To be present at all times in the area of responsibility of Guest Service department especially during busy periods.
  • To have a thorough understanding and knowledge of all resort related services and products and upsell alternatives.
  • To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Head of department if no immediate solution can be found and assure follow up with guests.
  • To establish a rapport with guests maintaining good customer relationship.

Qualifications

  • Certificate in Hospitality or Tourism Management or similar education with minimum O Levels Degree
  • Minimum 2 years' work experience as Island Host or Guest Relation Officer in luxury hotels and resorts
  • Knowledge in Microsoft Office, Opera, Micros
  • Fluent in English, oral and verbal. 
  • Leadership, Motivation and Training Skills
  • Guest Oriented and Reliable 
  • Ability to focus attention on guests, calm and courteous at all times.
  • Exceptionally much detail oriented
  • Ability to work under pressure in a fast paced and demanding environtment
  • Flexible in working hours, hands on and patient.
  • Strong physical ability
  • Must have a driving license. 
  • Multilingual, preferably Arabian Speaker 

Additional Information