Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.

We are looking for a strong L1 Helpdesk Engineer to support users for a small-sized investment fund in New York. The role requires excellent English communication, strong customer-service skills, and hands-on support experience with Windows desktops, Microsoft Teams, basic Azure/O365 administration, and user access issues.

Key Responsibilities:

• Provide L1 desktop and application support for Windows users.
• Troubleshoot laptop, desktop, printer, VPN, network, and connectivity issues.
• Support Microsoft Teams, Outlook, Office 365, and basic Exchange-related issues.
• Assist with user onboarding, offboarding, password resets, MFA, and access requests.
• Handle basic Azure AD / Entra ID user administration.
• Support file transfers, FTP/SFTP access, shared drives, and permission issues.
• Document tickets clearly and escalate L2/L3 issues when required.
• Communicate professionally with business users, including senior investment staff.

Required Skills:

• Strong Windows 10/11 desktop support experience.
• Good knowledge of Office 365, Outlook, Teams, OneDrive, and SharePoint basics.
• Basic understanding of Azure AD / Entra ID.
• Familiarity with FTP/SFTP and file transfer troubleshooting.
• Excellent spoken and written English.
• Strong ticket documentation and follow-up discipline.
• Prior experience supporting financial services or investment firms is a plus.

Work Location: New York office / onsite support
Level: L1 Helpdesk / Desktop Support
Budget: Up to $40/hour
Client Type: Small-sized investment fund