Analyst, Customer & Credit

  • Bocskai út 134-146. Dorottya udvar (building "B"), Budapest, Hungary
  • Full-time

Company Description

ViacomCBS is home to the leading portfolio of global, multi-platform entertainment brands, including Comedy Central, Nickelodeon, MTV and Paramount Channel among others. Additionally, we provide brand and content licensing, sales, digital, mobile and streaming distribution rights and other services and solutions for our partners.

In our offices around the world we all share the passion for bringing the best of multimedia entertainment in all its forms, on multiple platforms, to kids, youth and families, for diverse tastes, with local flavors. Through television, film, digital content, live events, merchandise, studio production and more, we connect with billions of people in nearly every country in the world.

Job Description

Customer & Credit Analyst is responsible for Global customer set up and Credit functions, such as the creation of customers in ERP & sales systems.  This role will perform credit vetting for new & existing  ViacomCBS partners/customers to ensure they are financially sound to do business with ViacomCBS. The Analyst is part of larger OTC Organization and will work with many groups within OTC, as well as local finance & sales offices spanning across all ViacomCBS Revenue Streams. This role is in the Order to Cash organization based in in Buenos Aires.


Key responsibilities:

  • Creation of all customers globally (Domestic, LATAM, Europe, Asia, CP) for all revenue streams
  • Daily Maintenance of customers in SAP globally for all revenue streams (modifications, extensions, customer credit records, etc.)
  •  Daily Maintenance of customers in external sales system & share point sites globally for all revenue streams (collecting credit documentations for customer credit records)
  • Key Owner of Global Customer Setup Form – making updates & changes
  • Validation and entry of all customer master requests
  • Assist with Disaster Recovery Testing to ensure systems work remotely as they should in the event of a disaster
  • Training of new employees on customer set up form & process
  • Point person for credit lifts and replacements in Sales & ERP Systems
  • Review Credit Applications from Clients applying for credit and initiate credit cases for ViacomCBS
  • Perform credit investigations and offer credit limit recommendations for ViacomCBS
  • Update Credit Watch reports with negative credit events for various credit reporting
  • Prepare payment trend reports 
  • Maintenance of Tax Documentation (i.e. 6166 forms) on Customer Records
  • Maintaining WHT Rates on Customer records       
  • Monitor accounts & review clients for credit review
  • Send accounts to third party collection agencies
  • Work & Monitor accounts sent to Collection Agencies                
  • Build up customers in the customer master database                                                                 
  • Complete payment & credit reference requests from outside parties                                    
  • Participate in the twice monthly bankruptcy council call                                 
  • Assist the collection team on collection issues such as providing contact info
  • Set up credit files and send applications to outside payment vetting service  
  • Identifying areas of process improvements
  • Update SOP as necessary
  • Backup Credit Team members on credit tasks when necessary


Preferred Qualifications:

  • Bachelors Degree preferred but not required
  • Experience in a multi-location company
  • 2+ years experience in an accounts receivable or customer service role
  • Experienced in Microsoft Excel, Word, as well as experience with an accounting system
  • SAP or Oracle experience a plus
  • Fluent in English
  • Fluent in any other language a plus


Performance Skills:

  • Strong communication skills
  • Strong organizational and analytical skills
  • Strong interpersonal skills, ability to handle conflict and be effective in a team environment
  • Ability to multitask and prioritize workload
  • Ability to operate in a fast-paced business environment
  • Ability to deliver on commitments
  • Desire and willingness to learn new skills
  • Self-motivator with a positive professional disposition

Additional Information

We believe you will enjoy working with us because:

  • We are a part of an exciting sector, a dynamic and highly inclusive multinational and multicultural entertainment company,
  • We have an award-winning office with a unique and supportive working environment (currently limited office visit possibility in line with our healthy & safety guidelines),
  • We provide you with opportunity to Work from Home,
  • We have complex tasks with real added value, get support from the senior leaders but also get space to work independently and also for teamwork,
  • We have individual professional learning track with several optional self-development platforms,  
  • We have the possibility to join Employee Resource Groups and social communities,
  • We have access to several well-being support tools like Ginger, Headspace, Thrive apps + Employee Assistance Program,
  • We have cafeteria, car sharing and All You Can Move sportpass registration possibility.


Please, provide us with your CV in English with the followings: name and surname, your phone number and e-mail address you wish us to use during the recruitment process, education, professional qualifications, professional experience (i.e. employment history).

„ By applying for this role I hereby state that I read and understood Viacom’s recruitment related privacy notice („Notice”, ) and that I accept the Notice’s conditions. I hereby give my consent for Viacom to process my above indicated personal data (name, telephone number, e-mail address, etc.) and the additional personal data that may be included in my CV and cover or motivation letter in the course of the recruitment related procedure for the purposes set forth in the Notice (primarily the evaluation of the applications submitted for the respective job advertisements).”

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