Service Desk Consultant (Level 2)

  • Full-time
  • Department: Managed Services

Company Description

We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.

We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies.

Invest in us and we’ll invest in you; if you are driven, committed and up for a challenge, we want to meet you.

Job Description

This is a Service Desk Level 2 role whree you'll join our world class, rapidly expanding Service Desk team. You'll be responsible for Incident & Change management, Escalations, and customer communications for any high priority issues. 

You'll also have a number of daily & weekly tasks such as health checks & backup management for Version 1’s Managed Service customers.  You'll work very closely with the 3rd level support teams and have ample opportunity for upskilling.

This role will be working overnight, 7 days on 7 days off. (shift allowance provided)
 

Qualifications

You should be a strong generalist with experience in a service desk or similar IT role. This candidate will be given an opportunity to develop their skills within the Service Desk and work with a wide range of technologies.

Experience with any of the following areas is an advantage:

  • VMWare/HyperV
  • Windows Server
  • Linux
  • Active Directory
  • Databases
  • Networks
  • Security
  • Commvault/Arcserve backup software

… and you’ll be able to provide evidence and examples of where you have demonstrated these skills in the past. If so, we’d love to speak with you.

Additional Information

Before you apply, here are some of our benefits. We offer profit share, pension, private medical, flexible working policy and more. We offer incentives for accreditations and educational assistance for courses relevant to your role.

We offer employee recognition in the form of Excellence Awards and CallOut which is awarded by your peers. Engagement is incredibly important with local engagement teams driving our engagement events!

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