Are you interested in making a difference with technology? We make differences. Big ones, and small ones. Version 1 proves that IT can make a real difference to our customers’ businesses. We are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies. With over 20 years’ experience, we are trusted by global brands to deliver IT solutions that drive customer success. 
 
Our greatest strength is balance in our efforts to achieve Customer Success, Empowered People and a Strong Organisation, underpinned by commitment to our Core Values. We believe this is what makes Version 1 different and more importantly, our employees agree; we were delighted to have been officially recognised as a Best Large Workplace in the UK, Ireland and Europe this year. 
 
Whilst Version 1 is a great and happy place to work, it’s not an easy place to work. Version 1 is rewarding with plenty of room for growth, but it is also challenging and will test your skills to ensure you get the most from your role so that you always feel that your career is progressing. If this sounds appealing to you, you could be a good culture fit for our latest L1 Application Support Analyst role. 

Responsibilities:

• Application support – Provide 1st line application support for a range of financial applications.
• Request and Incident Management – Triage incoming requests and assign to relevant Support Level.
• Ensure that all requests and incidents are responded within the time specified by the Service Level agreements.
• Contribute to Daily team huddles.
• Communicate updates to end users
• Running daily reports

• Third level qualification
• 2 years experience is desirable
• Excellent process methodology and be process driven
• Ability to problem solve and be proactive when faced with a challenge 
• Strong customer focus / stakeholder management 
• Good communication skills
• Ability to work with cross-functional teams 
• Have excellent interpersonal skills.
• Maintain high levels of organization.
• Excellent Verbal and Written communication skills

Before you apply, here are some of our benefits. We offer profit share, pension, private healthcare cover, flexible working policy and more. We offer incentives for accreditations and educational assistance for courses relevant to your role.

We offer employee recognition in the form of Excellence Awards and V1Ps which is awarded by your peers. Engagement is incredibly important with local engagement teams driving our engagement events!