We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.

We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies.

Invest in us and we’ll invest in you; if you are driven, committed and up for a challenge, we want to meet you.

Financial Business Support role maintaining current business systems and process within Version1. In this fast-paced environment, you will be challenged to solve tough problems and commit to tight deadlines.  The role also provides an opportunity for someone interesting in moving into a deeper financial role.
The role has overall responsibility for ensuring there is excellent quality support delivered; this includes:

• Triage Support Tickets
• Set up new Projects
• Commercial Changes to projects
• Month End Support/Queries
• Ensuring Timesheets are complete on time
• Administer contract management system
• Monitoring and reporting on KPIs
• Identifying potential improvements in both support, processes and the systems themselves to deliver Continual Service Improvement.
• Manage Month End and internal time management tool support. 
• Monitoring and managing Data Quality within and between the applications. 
• Work with the development team to ensure new systems and major changes are maintainable

You'll need previous financial experience, delivering the highest standards of support for sensitive and time-critical issues. Understanding of financial systems and commercial considerations is critical along with excellent problem-solving skills. Experience with Service Management tools would also be beneficial.

Bonus points for: 

• Communications, both written and verbal.
• Planning, and project management skills.
• Experience of delivering excellent quality services.
• Excellent troubleshooting skills

Version 1 Talent Acquisition Team