We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.

We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies.

Invest in us and we’ll invest in you; if you are driven, committed and up for a challenge, we want to meet you.

• Experience in application support 
• ·Application support – Provide 1st line application support for a Manufacturing Execution System.
• Request and Incident Management – Triage incoming requests and assign to relevant Support Level. Ensure that all requests and incidents are responded within the time specified by the Service Level agreements. Conduct all Daily activities in accordance with change control procedures.
• Change Execution – Execute changes within the system as specified by change request documents.
• Software implementation, trouble-shooting and application management skills – Change Control & Technical documentation 
• Define operational alerts and associated thresholds for alerting

• Third level qualification desirable, 2-3 years’ experience is essential
• Excellent process methodology and be process driven
• Ability to problem solve and be proactive when faced with a challenge 
• Performance monitoring and tuning 
• Strong customer focus / stakeholder management 
• Good communication skills
• Ability to work with cross-functional teams 
• Have excellent interpersonal skills.
• Maintain high levels of organization.
• Excellent Verbal and Written communication skills
• Experience with SQL (Desirable but not essential)

Leon Cunningham 

Version 1 Talent Acquisition Team