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We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies.

Invest in us and we’ll invest in you; if you are driven, committed and up for a challenge, we want to meet you.

The purpose of the Operations Administrator is to contribute to the license resale process across the whole of the Version 1 group. Working with the License Management Team the Operations Administrator is responsible for keeping the license fulfilment records up to date ensuring that all details are accurately recorded, as well as the involvement in the day to day provision of Version 1 Software and Hardware quotes and ordering documents. Liaising with software and hardware vendors, value added distributors and customers to progress paperwork for resale opportunities are also key parts of the role.

Role Specific Tasks and Responsibilities

The following tasks represents areas of responsibility that this role may be expected to perform.  Specific tasks and responsibilities will change over time according to the practice needs and will be refined according to the specific skills of the successful applicant.

License Fulfilment

• Record all resales accurately and in a timely manner.
• Ensure that the License Queries e-mail inbox is closely monitored and organised.
• Monitor the Case Management system on a regular basis and if possible resolve the case or assign to another team member.
• Create order documents to reflect customers’ requirements and agreements once commitment has been reached.
• Co-ordinate with suppliers and distributors to obtain quotes and ordering documents
• Take responsibility for the storage process of LM executed contracts for license resale and services ensuring that they are countersigned, returned to the customer and filed with Version 1 both manually and electronically.
• Involvement in invoicing, purchase order and order processing.
• Liaise with in-house teams to ensure that projects are set up on systems correctly.
• Build relationships with distributors and vendors.

Competencies and Skills

Personal Effectiveness

• Plans and organises own work in a disciplined manner, prioritising to achieve set goals as agreed
• Is able to work independently
• Thorough completion of administrative processes with close attention to detail
• Takes ownership for workload and is proactive in approach
• Effective time management
• Records time accurately in time management system
• Excellent verbal and written communication skills
• Uses appropriate language and style of communication that is relevant to the situation ad circumstances to influence
• Effective listening skills
• Is resilient, flexible and reliable even in difficult circumstances
• Has sufficient self-awareness to identify personal strengths and areas for development; reviews and reflects on personal behaviour and is able to make adjustments accordingly
• Is able to undertake independent development and research
• Flexible to change, eager to improve and develop new skills

Working in a Team

• Works closely with sales, service delivery managers and license management team to ensure co-ordination of customer purchasing
• Shares ideas to enhance across-team learning and business development
• Builds and maintains relationships with internal and external customers
• Supports the teams efforts to succeed
• Balances team and individual responsibilities
• Exhibits objectivity and openness to others’ views

Living Company Values

• Promotes the best interests of the company and our customers at all times
• Follow company policies and procedures
• Adapts to changes in the work environment
• Embraces self-development opportunities
• Contributes to a “culture of innovation” –implement changes that deliver benefit
• Support the organisation’s goals and values

Key Skills

• Ability to work to tight deadlines in a fast paced environment
• Knowledge of Microsoft Excel
• Knowledge of Microsoft Word
• Strong organisational skills with attention to detail
• Knowledge of software licensing with the ability to learn about other vendor licensing
• Ability to evolve and refine the Version 1 License Resale Process
• Strong Communication skills
• Experience of work involving high degrees of data accuracy is essential

Version 1 Talent Acquisition Team

We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: 
https://www.version1.com/careers/culture/