VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.

As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service.

VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world.

ABOUT THE ROLE:
Fandango is looking for a Network Operations Center (NOC) Engineer I to support platform growth across Fandango, Rotten Tomatoes, Fandango at Home, SportsEngine, and SportsEngine Play. In this role, you’ll join the NOC team and report to the Director of NOC, helping to build, improve, operate, and monitor production systems that deliver the best customer experience for both internal and external audiences. If you enjoy solving complex problems, building scalable systems, and making a measurable impact—we’d love to meet you.

What You Will Do:

• Monitor applications and systems to ensure smooth operations, responding quickly to alerts and anomalies.
• Triage, document, and prioritize alerts and tickets with urgency and attention to detail.
• Resolve common server, application, or connectivity issues, and escalate complex problems to appropriate teams.
• Perform Tier 1 troubleshooting and provide excellent support to internal teams and
  customers.
•  Follow established SOPs and incident workflows while continuously learning system
  architecture.
• Act as a calm, organized participant (and sometimes facilitator) during incidents,
  keeping stakeholders informed.
• Gather facts during and after incidents to support root cause analysis and continuous
  improvement.
• Collaborate closely with engineering, development, security, and operations teams to
  solve technical challenges.
• Provide feedback during application releases and deployments to ensure smooth
  rollouts.
• Assist with configuration updates, data refreshes, and general operational
  coordination.
• Help identify, track, and manage application and security vulnerabilities in partnership
  with other teams.
• Create, maintain, and improve documentation, knowledge base articles, and wiki
  pages.
• Compile and share system health, uptime, and performance reports for internal
  audiences.
• Work with ticketing systems, ITSM tools, and Office 365 as part of daily operations.
• Apply working knowledge of Windows, Linux, iOS, networking (TCP/IP), cloud platforms,
  and distributed systems.
• Use logs and monitoring tools to troubleshoot issues across multiple systems.
• Communicate clearly and professionally with audiences of varying technical
  backgrounds.
• Thrive in a collaborative, fast-paced environment where adaptability and curiosity are
  valued.
• Participate in shift coverage, including night or swing shifts, and be part of a 24/7 on-
  call rotation.
• Build valuable enterprise experience while developing skills in operations, incident
  management, and production support.
   

What We’re Looking For:

•  2+ years of enterprise technical support experience as a NOC Engineer or eCommerce Website Administrator in production environments.
• Hands-on experience with Windows servers, Linux, and iOS systems.
• Understanding of cloud data centers and distributed computing (our infrastructure is fully cloud-based).
• Practical knowledge of networking fundamentals (TCP/IP) and connectivity troubleshooting.
• Experience with software patching and security best practices.
• Proficiency with Office 365 and standard productivity tools.
• Familiarity with ticketing systems, ITSM platforms, and workflow management tools.
• Strong log analysis skills across multiple systems (you excel at identifying critical issues within complex logs).
• Excellent troubleshooting abilities—you don’t stop until you find the root cause.
• Communication skills that bridge technical and non-technical audiences with ease.
• Collaborative mindset—you have proven success working in team environments.
• Adaptability—you thrive in dynamic environments where priorities shift.
• Ability to support both internal teams and B2B customers with technical issues.
• Experience working in fast-paced, dynamic environments where priorities can change quickly.
• Strong written and verbal communication skills—your documentation helps others succeed.

Bonus Points For"

• Familiarity with AWS, Datadog, and Atlassian Cloud applications.
• Prior experience working with a high-traffic website.
• Familiarity with CDN concepts.
• Fluid with transforming questions into AI prompt

Fully Remote: This role has been designated as fully remote, meaning it is expected to be performed from a remote Versant worksite, typically an employee’s residence or designated remote office as applicable.

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

For LA County and City Residents Only: VERSANT Media will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.

VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.