Our Vision

To modernize traditional African banking and provide world class, affordable transactional capacity to Sub-Saharan population by unlocking capability through proven agile technology and consultancy services for financial institutions.

Our Mission

To enable banks to provide their customers with innovative, agile and robust technology platforms. To assist in bridging the gap between legacy banking and the new Digital Africa. To understand the fundamental importance of the marriage between “technology” and “education and awareness”.

Values

• Our People are our most important assets
• Can-do attitude
• Robust solutions
• Local presence
• Understand customer requirements
• Partnership and long-term relationship with customers

Reporting to the Head of ICT and working under the supervision of the Systems Engineering Team Leader, The Senior DevOps Engineer provides a key role supporting, maintaining, monitoring and troubleshooting Core Systems and Infrastructure.

As the Senior DevOps Engineer, your responsibilities include: -

1. Playing a significant role in providing effective monitoring and maintenance of all ZSS Mission critical services and Infrastructure, with a particular focus on Infrastructure as Code, Ansible and Automation. and supporting those operations through management of those systems.
2. Acting as the department subject matter expert driving automation through scripting and Infrastructure as Code (IaC) based processing.
3. Perform ‘business-as-usual’ tasks under the direction of the Systems Engineering Team Leader and Head of ICT Services.
4. Commissioning, maintaining, patching and decommissioning IT Systems and supporting the transition in conjunction with the Development Team from traditional Silo'd technologies to IaC based containerisation and microservices architecture.
5. Manage and monitor all Linux based systems and hardware infrastructure.
6. Plan, schedule and implement routine and emergency patching and upgrades to address known vulnerabilities or technical issues, including emergency patching where directed by the infosec team.
7. Participate in troubleshooting, support and take ownership of escalated issues.
8. Undertake implementation of tasks and assignments as directed by the Head of ICT or Systems Engineering Team Leader.

As a member of ICT Services, you will also undertake a range of analytical and technical tasks as a part of the team, including:

• Working with the Infosec team, guide and assist the team in the execution of effective monitoring for attacks, intrusions and unusual, unauthorised or illegal activity
• Playing a hands-on role in root-cause analysis (RCA) and problem resolution
• Working on escalated problems, incidents and requests assigned under the ITIL framework
• participating in the testing and evaluation of new products and emerging technologies
• provide input to the design of new systems or upgrade existing ones
• use advanced monitoring and analytic tools to identify, monitor and report on resource utilisation and capacity trends
• Identify operational threats to the infrastructure or infrastructure related services, and escalate these to the Systems Engineering Team Leader

Ideally, candidates should possess the following skills:

• 3 or more years’ experience in a 3rd line IT engineering role, including at least 6 months in a banking, financial services, insurance, or an equivalent ‘blue-chip’ organisation.
• A strong interest in maintaining a broad technical skillset focussed around Linux and Enterprise level infrastructure, with particular emphasis on the current mix of technologies used at ZSS and its sister companies, such as:
  • IT Services Management systems (operating to ITIL standards)
  • Automation tools (Ansible)
  • Identity Providers and Federation platforms (OpenLDAP, SAML)
  • Web Content Platforms (Apache, Tomcat, HAProxy)
  • Monitoring Systems (Grafana, Nagios, OpenNMS)
  • Ubuntu and Debian Linux
  • Administration, Architecture and troubleshooting of cloud platforms (Particularly OpenStack and AWS)
  • Virtualisation and Containerisation (VMware vSphere, LXC, Docker, KVM)
  • Backup and Disaster Recovery systems (Veeam, Triliovault, RSync)
  • Excellent Scripting Skills (Bash, Perl, Python)
  • Troubleshooting tools (sed/grep, tcpdump, perfmon, top, iostat, syslog etc)
  • Patching and Patch management (Landscape, Aptitude, Unattended Upgrade processes)
• excellent attention to detail, true analytical skills and an ability to analyse complex information in order to identify patterns and trends
• Have an exposure and ingrained understanding of Enterprise scale IT (Highly Available Infrastructure) and working to a professional standard.
• an ability to work under pressure, particularly when dealing with threats and at times of high demand.
• Have an analytical and professional approach to working, a full understanding and ability to analyse and determine root-cause and resolution for complex problems
• Self-motivated and driven; an ability to keep up-to-date with the latest emerging trends and best practices
• Have obtained or are working towards obtaining professional accreditations or technical certifications in subjects relevant to the ZSS mix of technologies
• knowledge of computer networks, operating systems, software, hardware and security
• the ability to work as part of a team and to build relationships with staff and other relevant individuals

This position is a permanent, full time position based in our offices in Harare, Zimbabwe. Please ensure you are eligible to live and work in that location before applying. We're looking for the best technical skills in the country and offer a package unrivalled to attract the very best.