We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

For more than 50 years, we’ve combined our unique data with advanced technologies in new ways to unlock meaningful insights about risk, moving forward to become a global leader in cutting-edge analytics.

Summary and Purpose                                  

The Whitespace Platform went live in August 2019. It is a truly digital platform used by brokers and underwriters in the London market to agree the terms of insurance contracts, including writing and signing lines and issuing endorsements.  

You will be joining a team of Support Analysts who provide high quality support to our ever-growing customer base. 

The role will normally be based in our office in Bishopsgate, London, although at present the team is also working from home. Part-time working remotely can be accommodated. The Support Desk operates on a rota system between 8am and 7pm Monday to Friday.

Main Duties

• Provide reliable, high quality support to our customers for the Whitespace Platform and other applications, accurately logging and tracking issues and communicating with customers. You will be working with customers via phone, web and email, and occasionally face-to-face. You may also be asked to add to and update our growing knowledge base
• Looking for opportunities to develop and improve the Support Team’s processes and systems to help Whitespace scale rapidly
• Assisting in the identification of opportunities to adjust and automate processes, so that customers can resolve queries and issues without needing intervention by the Whitespace team
• Understand and diagnose data problems on the system, working with scripting languages and JSON data 

Other Responsibilities

• Assisting our busy teams of analysts and developers in maintaining and resolving issues in the development and test environments

Experience Required

• Excellent communication skills, both verbally and written
• Experience using Linux, plus Python and other scripting languages 
• MacOS, iOS and Windows, Microsoft Azure Active Directory 
• Experience with data analysis and query languages (SQL, N1QL) 

Education / Training / Qualifications required

• Degree preferred but not essential
• Full training on in-house and industry specific systems is provided

Knowledge / Skills / Attributes required

• Naturally driven to help their colleagues and customers
• A reliable and diligent, enthusiastic and self-starting learner with a passion for exploring data, solving problems and working with new technologies
• Eager to learn and progress a career within our well-regarded Support team, while working closely with our analysts and developers

Knowledge / Skills / Attributes desirable

• Experience within a Helpdesk environment, possibly within the Insurance industry

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.  We value learning, caring and results and make inclusivity and diversity a top priority.  In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong.  We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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