Whitespace was established in 1985 as a software development company specialising in the insurance market. We are a privately owned company and with over 30 years of experience providing carefully designed IT solutions and platforms to our customers in the insurance and reinsurance markets we are in an excellent position to understand our customers, their processes, their challenges and their needs.

We have developed systems that we continue to support proactively for Members’ Agents, Delegated Authority Brokers and Claims Managers.

However, the entire global financial services industry is striving to be more efficient. One obvious way to do this is by digitising and streamlining processes end to end. The insurance market is a prime candidate; moving risks through the distribution chain is expensive and burdened by inefficiencies. Digitisation promises huge benefits to all parties.

In 2016, anticipating this desire for efficiency, Whitespace embarked on a project to introduce fully digital insurance contract placing into the Lloyd’s of London market. An incumbent system has been trying to do the same thing for years but has struggled to win the hearts and minds of market practitioners. By using new technologies, specifically NoSQL databases and iPads / iPhones, Whitespace has established itself as a strong competitor. The Whitespace Platform launched in August 2019 and has proved extraordinarily popular and successful.

In March 2021 Sequel, a Verisk business, acquired a majority investment in Whitespace. The partnership with Sequel brings an increased set of opportunities for us as an organisation and for our customers. We are excited to be able to fast forward the digital ambition that both Sequel and Whitespace customers desire, and this will see us achieve our seven year ambition in three.

Summary and Purpose       

Responsible for the development of new sales opportunities in Singapore, converting these to confirmed sales, managing the client through the onboarding process including the contracting process and maintaining a strong collaborative relationship with the client once on board. Liaising with colleagues across Whitespace to ensure all the Client’s ongoing transactional and strategic needs as they pertain to the Whitespace Platform.

Ensure that all internal account management processes are followed, objectives met, Key Performance Indicators managed, and results shared at appropriate forums.

Main Duties

• Actively seek and convert new business opportunities as appropriate
• Organise workshops for regional clients and communities to implement the Whitespace Platform as a part of a digital strategy for the organisation
• Ensure the timely and successful delivery and implementation of the Whitespace Platform within insurance related organisations / new clients
• Manage the client onboarding process including the management of the Whitespace contracting process through DocuSign
• Build and maintain strong long-lasting customer relationships to ensure all client needs are met both short term transactional and longer-term strategic objectives as they pertain to the Whitespace Platform
• Work closely with the Integrations team to ensure maximisation of revenue generation can be fulfilled through additional offered services
• Organise and deliver Whitespace Platform demonstrations to prospective and existing customers
• Attend, run or assist at customer training demonstrations with other Account Managers
• Operate as the first point of contact for non-technical matters specific to your accounts
• Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders at relevant meetings
• Record all work using the company’s preferred CRM and DMS system
• Collaborate with the Whitespace consultants assisting in the strategy for the region
• Provide support to regional business consultants, the Head of Account Management, Chief Platform Officer and Chief Commercial Officer as required
• Undertake full account reviews and analysis using preferred company reporting tools
• Regularly update the CRM system with latest revenue projections to support internal revenue forecasting process
• Successfully manage the end-to-end onboarding process for all new customers

• Work closely with the Support team to ensure escalated customer tickets and queries are handled quickly and effectively
• Willingness to work flexible hours at times, based on needs

Compliance & Training

• Adhere to all company & regulatory policies and procedures as instructed
• Carry out all training provided to deadlines prescribed
• Work with compliance on IT relevant areas such as Data Security and Financial Crime
• Execute the responsibilities of a company employee acting in a lawful and ethical manner in accordance with your contract of employment and company staff handbook
• Work with department manager for own professional development, including performance appraisal and identifying and meeting training needs in order to ensure competence and compliance with current regulations

Experience Required

• Extensive experience in local Insurance Markets
• Proven work experience as a Broker, Underwriter, Account Manager, Key Account Manager, or relevant Sales role within Insurance
• Delivering client-focussed solutions to customer needs
• Experience of working with underwriter, broking software and digital insurance tools is a plus
• Experience of using Whitespace would be a plus

Knowledge / Skills / Attributes required

• Being fluent in English is essential
• Strong verbal and written communication skills
• Excellent listening, negotiating and presentation skills
• Understanding of stakeholder management
• Intermediate understanding of the risk placement process between brokers and carriers
• Solid experience with CRM software and MS Office
• Understanding of insurance acronyms and terminology
• Broad understanding of the Insurance Market
• Entry level understanding of the global Insurance Industry
• An interest in technological advances in Insurtech
• Willingness to learn and be agile in a fast-paced environment
• Ability to operate collaboratively with colleagues is essential
• Ability to listen and retain new information quickly to disseminate to relevant internal stakeholders

Education / Training / Qualifications required

• Relevant insurance qualification desired but not essential

Verisk Analytics is an equal opportunity employer. 

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. 

http://www.verisk.com/careers.html 

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

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