Whitespace was established in 1985 as a software development company specialising in the insurance market. We are a privately owned company and with over 30 years of experience providing carefully designed IT solutions and platforms to our customers in the insurance and reinsurance markets we are in an excellent position to understand our customers, their processes, their challenges and their needs.

We have developed systems that we continue to support proactively for Members’ Agents, Delegated Authority Brokers and Claims Managers.

However, the entire global financial services industry is striving to be more efficient. One obvious way to do this is by digitising and streamlining processes end to end. The insurance market is a prime candidate; moving risks through the distribution chain is expensive and burdened by inefficiencies. Digitisation promises huge benefits to all parties.

In 2016, anticipating this desire for efficiency, Whitespace embarked on a project to introduce fully digital insurance contract placing into the Lloyd’s of London market. An incumbent system has been trying to do the same thing for years but has struggled to win the hearts and minds of market practitioners. By using new technologies, specifically NoSQL databases and iPads / iPhones, Whitespace has established itself as a strong competitor. The Whitespace Platform launched in August 2019 and has proved extraordinarily popular and successful.

In March 2021 Sequel, a Verisk business, acquired a majority investment in Whitespace. The partnership with Sequel brings an increased set of opportunities for us as an organisation and for our customers. We are excited to be able to fast forward the digital ambition that both Sequel and Whitespace customers desire, and this will see us achieve our seven year ambition in three.

Summary and Purpose           

The Senior Business Analyst (BA) role will work on the Platform team, acting as a bridge between the Whitespace development team and the customer’s staff, both business and technical.

They will write and communicate specifications based on business requirements, clarifying and giving further examples where necessary. Testing is also a significant part of the role, ensuring the system does what was intended and iterating and improving as and when required.

They will also act as a mentor and guide to the more junior members of the BA team, offering support and sharing expertise.

Main Duties  

• Develop an understanding of the Platform functionality
• Gather, clarify and communicate business requirements
• Build a joint understanding of the requirements across the other stakeholders, including designers, developers and testers
• Work with colleagues to translate business requirements into functional requirements
• Respond to questions and eliminate vagaries during the development phase
• Review the coverage of tests executed by the QA team, taking part in the testing of the Platform and system integrations
• Analyse business processes, functions and procedures
• Liaise with other BAs around escalations and problem resolution
• Mentor and advise junior BAs
• Manage expectations and problem-solving to establish relationships built on trust and delivery
• Execute training for clients and other team members

Compliance & Training 

• Adhere to all company & regulatory policies and procedures as instructed 
• Carry out all training provided to deadlines prescribed 
• Work with compliance on IT relevant areas such as Data Security and Financial Crime 
• Execute the responsibilities of a company employee acting in a lawful and ethical manner in accordance with your contract of employment and company staff handbook 
• Work with department manager for own professional development, including performance appraisal and identifying and meeting training needs in order to ensure competence and compliance with current regulations 

Experience Required 

• Demonstrable experience working in a similar role
• Significant experience within a London Market Broker Company
• Experience in eliciting and documenting business requirements
• Able to build and develop good client relationships

• Knowledge / Skills / Attributes required 

• Self motivated
• Strong verbal and written communication skills
• Excellent listening, negotiating and presentation skills
• Ability to operate collaboratively with colleagues is essential
• Understanding of stakeholder management
• Understanding of client needs and ability to react to those
• Understanding of process design and documentation methodologies
• Ability to work under pressure and to tight deadlines
• Willingness to learn and be agile in a fast-paced environment
• Ability to listen and retain new information quickly to disseminate to relevant internal stakeholders
• Good understanding of the London Insurance Market
• Solid experience with MS Office

• Knowledge / Skills / Attributes desirable 

• Understanding of global Insurance Industry practices
• Familiarity with the software development lifecycle
• Ability to translate functional requirements into solution design

Education / Training / Qualifications required 

• Degree desirable but not essential
• CII LM2 or equivalent qualification in Insurance Practices would be beneficial

Verisk Analytics is an equal opportunity employer. 

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. 

http://www.verisk.com/careers.html 

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

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