We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

We place a premium on meeting our customers' high expectations of our products. Through contracted support services our support team plays a key role in post implementation processes, as well as in the longer-term customer experience.

This position is supporting a wide variety of bespoke applications and technologies based on a variety of platforms. This role delivers third line support, including technical investigations, code fixes, and work around solutions which would require knowledge and interest in the analysing, debugging and fixing of code of a specific product.

Main Responsibilities:

• Have a detailed understanding (including the rationale and benefits) of & be proficient in executing and adhering to department processes.
• Working within a team environment, persons fulfilling this role will be responsible for investigating and resolving application and system issues across multiple products.
• Provides technical support and assistance to clients or business support.
• Have good overview knowledge of business processes and associated products which Sequel sells to help clients deliver their business processes.
• Addresses and responds to enquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance.
• Assist in developing junior colleagues on technologies and products.
• Resolve IT Incidents and Events, observing operational priority, impact and SLAs, in a timely manner, escalating where appropriate.
• Work on different systems, and issues, beyond own expertise; whilst maintaining quality of service.
• Focus on root cause analysis and resolution for re-occurring Incidents and Events and make long term recommendations and fixes.
• Complete IT Requests in an effective manner, by understanding the true business requirement, outcome and suitable technical solutions.
• Recommend opportunities to head of technical support to improve the overall IT strategy and value of IT to the support process.
• Leading a team (not line management) in investigating and resolving complex application and system issues across multiple products.
• Take part in implementation and change control activities.
• Deliver timely and appropriate communication to stakeholders and internal customers, providing acknowledgement and effective updates.
• Participate in Service transition, ensuring readiness for projects moving to BAU.
• Ensure that any risks are raised with senior management or via standard process.
• Ensure that client’s data is secure and properly managed.
• Any other duties commensurate to the grade of the role.

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• 2+ years of programming experience in Microsoft technologies (C#)
• Familiarity with MVC, Angular 2, and TFS, including Release Management, is a plus
• Knowledge of SQL/relational databases and reporting tools such as SSRS
• Positive attitude and ability to provide great customer service.
• Understanding/experience of Insurance operations
• Demonstrable experience of working to tight deadlines and management of teams to deliver desired business outcomes

In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale. We’re 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.

Everyone at Verisk—from our chief executive officer to our newest employee—is guided by The Verisk Way, to Be Remarkable, Add Value, and Innovate.
• Be Remarkable by doing something better each day in service to our customers and each other
• Add Value by delivering immediate and sustained results that drive positive outcomes
• Innovate by redefining what’s possible, embracing challenges, and pushing boundaries

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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