We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Working as a Technical Operations, Engineer at Verisk means:

• Being part of and contributing to a large, dynamic and innovative community
• Working with cutting-edge technology, and continuously developing new skills and capabilities
• Focusing on our customers, their success, and the desire to serve them
• Being responsible and assuming accountability for everything you touch
• Participating in our 24x7 technical operations, monitoring, and response program for a large and fast scaling environment

Purpose of the role:

• Provide first level contact and escalation of all issues reported within Verisk data centers, shared services infrastructure, and assigned application systems
• Ensure all IT infrastructure incidents are reported and responded to within the established SLA guidelines outlined by the organization
• Provide operational support to diagnose the root cause of incidents and document the requirements to resolve the problems identified

Primary goals to be assured:

• Enhance the capability and overall reputation of the IS&T team, group, and division by offering exceptional customer service and technical ability to both internal and external customers
• Successfully promote a continuous improvement mindset within operations, engineering, and development groups, that results in measurable efficiency, cost, and process improvement
• Maintain the performance and reliability of the IT infrastructure in delivering services to the business by executing required tasks within agreed levels

Specific responsibilities:

• Provide operational support for all environments within your technical group as well as escalation support for junior engineers
• Proactively measure all environments within your technical group for adherence to enterprise standards and best practices and assist with remediation & optimization
• Liaise with vendors and other IT personnel for technical design, implementation and problem resolution
• Provide design guidance and support to business partners to enable optimal usage of selected technologies and solutions
• Take action to introduce new technologies through documentation, training, recommendations, or proof of concepts
• Develop and maintain scripts, automated processes and documentation for repeatable design patterns, to increase system efficiency and lower the human intervention time
• Participate in the management of technical programs and projects through all phases of execution
• Provide first tier support and triage to internal technical users and customers, via phone, email, and instant message
• Respond to internal monitoring alerts using tools including SolarWinds, Splunk, and others
• Provide network infrastructure support and setup of firewall, employee proxy, and DNS
• Use basic to intermediate knowledge and logic to solve systems, infrastructure, and network problems
• Create and maintain knowledge base (KB) and wiki documentation required to fulfill team responsibilities
• Provide onsite data center support for infrastructure changes and incidents

Success criteria:

• Measurable contribution to the innovation, capabilities, security posture, and optimization of company technologies
• Positive feedback on the support received from business partners
• Positive feedback from team members and leaders of the Verisk community

• Ability to establish and maintain effective working relationships at all levels  of the  organization
• A tangible desire and curiosity to seek out and learn new and innovative ways to manage and solve complex challenges
• Strong communication skills (written & verbal) and a collaborative, team-oriented approach to work are a must, as is a comfort level working in a fast-paced, federated environment that embraces innovation and experimentation
• Dependable and flexible with work hours, including nights and weekends as required
• Minimum of 3 years of related experience with a bachelor's degree in Computer Science, Engineering, or a related subject
• 3+ years of experience designing, managing, and/or supporting enterprise infrastructure systems
• 3+ years of experience with networking concepts (OSI network layers, TCP/IP)
• 3+ years of experience with Microsoft Windows and Linux operating systems
• 1+ years of experience working with public cloud products and services; AWS or Azure preferred
• Familiarity with database platforms such as MSSQL, MySQL, and PostgreSQL
• Familiarity with CI/CD tools and methodologies, system programming and scripting in Python and PowerShell preferred; a scripting/automation mindset is a must
• Integration experience with enterprise operations and security tools such as Okta, Splunk, SolarWinds, ServiceNow, Infoblox and Imperva
• Solid customer service skills with experience interfacing with all levels of stakeholders
• Experience creating technical documentation using tools including Visio, Word, Excel, and PowerPoint
• May require up to 10% domestic and international travel
• AWS Associate certification in either Solutions Architecture or SysOps Administration

 #LI-NK1 

In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale. We’re 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.

Everyone at Verisk—from our chief executive officer to our newest employee—is guided by The Verisk Way, to Be Remarkable, Add Value, and Innovate.

• Be Remarkable by doing something better each day in service to our customers and each other
• Add Value by delivering immediate and sustained results that drive positive outcomes
• Innovate by redefining what’s possible, embracing challenges, and pushing boundaries

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.