Junior Salesforce Administrator

  • London, UK
  • Full-time
  • Verisk Business: Maplecroft

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

Verisk Maplecroft’s data-driven approach to risk enables multinational organizations to understand how and where political, human rights and environmental risks impact their assets, investments, reputations and supply chains. We give our clients the tools to pinpoint and quantify their risk across 150+ issues for any location worldwide, and the expert analysis and advice they need to make better, risk-adjusted decisions that will improve the commercial performance, resilience and sustainability of their business. 

Verisk Maplecroft is looking for a Junior Salesforce Administrator based in the UK to join the team. You will work closely with the Principal Salesforce Analyst, as well as key stakeholders, to build out and maintain the platform. The role will report to the Head of Client Success and Commercial Operations with day to day and subject specific supervision coming from the Salesforce Business Analyst. This is an all-encompassing role, for an end user, working closely within a small team, covering everything from long term project development, to immediate support, training, day to day maintenance, troubleshooting and updates.

This is a great opportunity for those who are interested in rapidly gaining a wide range of experience with Salesforce, including: advanced Flow implementations and integration with multiple SAAS packages. On joining you will instantly be a focal point for all things Salesforce within the organization.

We will actively support and mentor your learning journey, giving you the time and space to progress your knowledge of all things Salesforce: integrations, process automations and new release functionality, to include gaining new certifications where relevant to our business.

About the Day to Day Responsibilities of the Role

  • Perform regular system checks.
  • Create and edit reports and dashboards according to business need.
  • Work with superusers to help further their knowledge to gain maximum advantage from the data stored in and processed by the system.
  • Provide ongoing support and training to end users in a timely manner, including the creation and delivery of training materials, demoing of new features and maintenance of documentation.
  • Collaborate with stakeholders to design and implement Salesforce solutions to meet business needs, solve business challenges, improve business processes, drive efficiencies and increase adoption.
  • Advise on, create new and maintain existing declarative automations to drive business efficiency.
  • Oversee activities related to managing changes within Salesforce, including changes to business processes and technology.
  • Design and implement new processes within Salesforce, and facilitate user adoption of these processes.
  • Evaluate new Salesforce products and features to implement and deploy to production.
  • Help to ensure that the business gets value and ROI out of Salesforce products and that they’re used to help users, prospects and customers.
  • Drive implementations of high-quality solutions through building strong stakeholder relationships and attending regular status meetings.
  • Oversee administrative functions within Salesforce, including: creation and maintenance of user profiles and permissions, user creation, individual updates, mass imports, writing formulas, creation and edit of custom objects and fields.
  • Maintain the Salesforce security model including roles, profiles, sharing rules, and permission sets.
  • Maintain Salesforce as the source of truth for all prospect, customer and sales data.
  • Responsibility for the implementation of an integrated Contract Lifecyle Management system working with a third party.
  • Enforce data privacy rules through superuser knowledge and system functionality.
  • Test new functionality prior to launch.
  • Stay on top of new release functionality to ensure that the business is gaining maximum benefit from its investment in its sales platforms.
  • Support and maintain integrated systems, including: Pardot, Outreach, ON24 and a custom entitlement platform.

Qualifications

About You and How You Can Excel in This Role

Qualifications

  • Salesforce Administrator certified

Essential

  • One year minimum experience in a Salesforce Administrator role
  • Some experience of having:

          o  Built and sent live Flows to help automate business process

         o   Worked with Lightning

         o   Used DataLoader

Person specification

  • Strong communication and interpersonal skills, with an ability to work with users at all levels of the business.
  • Great at translating business requirements into technical solutions.
  • Possess knowledge of deployment strategies and processes – for example: staging environments vs. production.
  • A proven track record of working in a collaborative team environment.
  • Confidence to be able to operate independently, if needed, to support different global time zones.
  • Passionate about Salesforce and its ability to help the business achieve its goals.
  • A passion for self-learning and staying up to date with new Salesforce technologies.
  • A creative ability to solve problems.
  • Well organised with a demonstrable ability to prioritize according to business need.
  • Demonstrate strong attention to detail, ensuring that assigned tasks are completed thoroughly and accurately.

#LI-IU1

Additional Information

In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale. We’re 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.

Everyone at Verisk—from our chief executive officer to our newest employee—is guided by The Verisk Way, to Be Remarkable, Add Value, and Innovate.

• Be Remarkable by doing something better each day in service to our customers and each other
• Add Value by delivering immediate and sustained results that drive positive outcomes
• Innovate by redefining what’s possible, embracing challenges, and pushing boundaries

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

 

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