Intelligent compliance. Sustainable progress. A safer world. At 3E we help our clients ensure safety, compliance and sustainability. We provide actionable intelligence and solutions that empower safer, more sustainable products and business processes.

Location: Carlsbad, California or Canton, Ohio

3E is looking to hire a Client Data Services Specialist II for a hybrid role in Carlsbad, CA or Canton, Ohio. We are looking for someone with strong subject knowledge and a great work ethic.  Outgoing individual that is hardworking and wants to continue learning. Critical thinker that is dedicated and has a good attitude!

What you’ll get in return:
•    To work in a happy environment with a diverse global team.
•    An opportunity that offers great work/life balance and schedule flexibility.
•    To join an industry leader that is continually recognized and rewarded for their innovation and experience.
•    A team that guides innovation and gives you the freedom to experiment with the latest technology.
•    Competitive compensation and benefits as well as a dynamic, challenging work environment.
This is NOT a sales position.  

DELIVERY AND CLIENT PROJECT SUPPORT

• Classify in accordance with Transportation, Storage, and Waste regulatory guidelines, in accordance with department quality standards
• Manage and maintain client hazardous material inventory and SDS
• Respond to customer questions regarding hazardous material inventories SDS management, and classification of hazardous materials
• Prepare and deliver client inventory/classification data files
• Process high volume of department workload and respond to urgent client requests in a timely manner
• Function as Primary Technical Contact for elite customer accounts, including but not limited to coordinating and participating in conference calls

REGULATORY RESEARCH AND DOCUMENTATION SUPPORT

• Research regulations applicable to standard classification services
• Review and update as needed internal reference documents, such as training content, SOPs, and work instructions

INTERNAL CLIENT PROJECT SUPPORT

• Track and maintain key KPIs related to customer activity and SLAs, client activity, and other core department metrics
• Offer direct support to internal groups, including Sales and Customer Support, by answering technical/program questions and addressing internal and external concerns
• Update key information in 3E databases, analyze exported data for completeness, accuracy, and to identify data trends
• Provide high level feedback regarding processing standards and quality
• Complete accurate and timely activity reporting for client billing as needed

• Excellent oral and written communication skills
• Fluent English (Bilingual is an asset)
• Strong computer skills
• Superior workload management and organizational skills
• Commitment to quality and team-centered environment in problem solving
• Ability to multi-task, set priorities, and meet deadlines with minimal supervision
• 4-year college degree with some science preferred
• Minimum 2-3 years customer service or account management experience

For more than 30 years the world’s leading companies have trusted 3E to provide the intelligent compliance solutions they need to ensure safety and sustainability—one product, one workplace and one community at a time. Our unmatched Environmental, Health, Safety and Sustainability (EHS&S) and product compliance expertise empowers our clients to improve chemical and workplace safety, product safety and stewardship, supply chain transparency and R&D decision support.

We are deeply committed to serving our more than 5,000 customers worldwide, including nine of the world’s top ten chemical manufacturers, eight of the world’s top ten retailers and seven of the world’s top ten pharmaceutical companies.

Together we are building a safer world and a more sustainable future. Join us!

In March 2022, New Mountain Capital and Endicott Capital acquired our business from Verisk, kicking off the next phase of growth in our 30-year history. Backed by the support and expertise of New Mountain and Endicott, we are now perfectly positioned to grow our business to better serve our valued customers and partners. To learn more, visit www.3eco.com.

3E is an equal opportunity employer

Consumer Privacy Notice

At 3E, the health and safety of our people is our number one priority.  Effective November 15, 2021, and subject to applicable law, all prospective hires for office-based roles or roles that support any of our businesses’ government contracts will be required to demonstrate that they are fully vaccinated against COVID-19 by their start date or qualify for a legally required medical or religious accommodation to this vaccination requirement, as a condition of employment. Hired candidates who do not demonstrate that they are fully vaccinated against COVID-19 by their start date, and who have not been approved for a legally required medical or religious accommodation will no longer meet the requirements for employment and their offers of employment will be immediately rescinded, in accordance with applicable law.