Intelligent compliance. Sustainable progress. A safer world. At 3E we help our clients ensure safety, compliance and sustainability. We provide actionable intelligence and solutions that empower safer, more sustainable products and business processes.

• Manage the lifecycle of assigned clients' requests, including Enter & manage any type of assigned client request within the ticketing system
• Manage the transition of a request between all necessary departments
• Document client related details (business requirements, software & hardware)
• Maintain the necessary communication between Verisk 3E and the client

• Complete the necessary troubleshooting to assist internal teams with resolving a 3E Generate software issue.

• Complete the necessary Quality Assurance testing (general development, upgrades, implementations, work orders)
• Assist the Training Specialist:  Documenting and maintaining the internal training matrix, documents, and exercises.  Act as a backup for the primary trainer for 3E Generate software for a client with a basic implementation. 
• Offer internal 3E Generate Training (Next version review, new hire training).
• Offer mentorship to the software support team
• Complete all responsibilities as outlined on annual Performance Plan.
• Complete all special projects and other duties as assigned.

• Must be able to perform duties with or without reasonable accommodation.

• 2-year degree in science, preferred.
• 5+ years of customer service experience.
• HazCom or EHS background, preferred.
• 5+ years of General Professional experience that includes:
• Communication skills (presentations, phone, email, written)
• Facilitating business meetings (agenda, teleconference, Skype, WebEx)
• Time Management and Prioritization of workload
• General computer skills (Microsoft Office, Outlook)
• General knowledge of software installations, troubleshooting
• 5+ years of 3E Generate software experience
• Ability to work independently and as part of a team
• Entry level knowledge of Project Management concepts
• General knowledge of Relational Databases (SQL)
• 10% or less business travel expected

#LI-SH1

For more than 30 years the world’s leading companies have trusted 3E to provide the intelligent compliance solutions they need to ensure safety and sustainability—one product, one workplace and one community at a time. Our unmatched Environmental, Health, Safety and Sustainability (EHS&S) and product compliance expertise empowers our clients to improve chemical and workplace safety, product safety and stewardship, supply chain transparency and R&D decision support.

We are deeply committed to serving our more than 5,000 customers worldwide, including nine of the world’s top ten chemical manufacturers, eight of the world’s top ten retailers and seven of the world’s top ten pharmaceutical companies.

Together we are building a safer world and a more sustainable future. Join us!

In March 2022, New Mountain Capital and Endicott Capital acquired our business from Verisk, kicking off the next phase of growth in our 30-year history. Backed by the support and expertise of New Mountain and Endicott, we are now perfectly positioned to grow our business to better serve our valued customers and partners. To learn more, visit www.3eco.com.

3E is an equal opportunity employer

Consumer Privacy Notice

At 3E, the health and safety of our people is our number one priority.  Effective November 15, 2021, and subject to applicable law, all prospective hires for office-based roles or roles that support any of our businesses’ government contracts will be required to demonstrate that they are fully vaccinated against COVID-19 by their start date or qualify for a legally required medical or religious accommodation to this vaccination requirement, as a condition of employment. Hired candidates who do not demonstrate that they are fully vaccinated against COVID-19 by their start date, and who have not been approved for a legally required medical or religious accommodation will no longer meet the requirements for employment and their offers of employment will be immediately rescinded, in accordance with applicable law.