Verisk Specialty Business Solutions (formerly Sequel Business Solutions) is a division of Verisk. Having started out in 1993, we have established a reputation as a market leader in the provision of software to the global insurance industry. We offer streamlined end-to-end management of all insurance and reinsurance business to brokers, underwriters, and intermediaries through the Sequel product suite. Our customers, traditionally Lloyd's and London Market specialists have expanded to include major players in the North American general insurance market. With offices in London, Malaga, and Jersey City, we offer exciting career opportunities in insurance-led technology.

Hello there! Do you know Verisk? Are you a dynamic person? Would you like to grow in our company? In Verisk SBS we are looking for a Snr .NET Tech Support Developer to join one of our engineering teams. It could be you we are looking for!

In our tech stack we have React, Angular, Typescript, .NET, .NET Core, C#, SQL Server, Messaging (RabbitMQ), Cloud (AWS), CI/CD (Azure DevOps), Containers (Docker), Testing frameworks, APIs, etc. From the technical side, our teams are very focused in following good practices. We also foment working with the latest technologies, continuous formation and career development inside the company.

Interesting right? - Keep reading, this job is for you!

Role Purpose:

We place a premium on meeting our customers' high expectations of our products. Through contracted support services our support team plays a key role in post implementation processes, as well as in the longer-term customer experience.

This position is supporting a wide variety of bespoke applications and technologies based on a variety of platforms. This role delivers third line support, including technical investigations, code fixes, and work around solutions which would require knowledge and interest in the analysing, debugging and fixing of code of a specific product.

What will you do?

• Provides complex technical support and assistance to clients or business support.
• Have expert knowledge of business processes and associated products which Sequel sells to help clients deliver their business processes.
• Addresses and responds to inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance.
• Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
• Responsible for being the technical authority within specific domains and keeping skills current.
• Help train colleagues on technologies, where there is a lack of knowledge.
• Resolve IT Incidents and Events, observing operational priority, impact and SLAs, in a timely manner, escalating where appropriate.
• Work on different systems, and issues, beyond own expertise; whilst maintaining quality of service.
• Focus on root cause analysis and resolution for re-occurring Incidents and Events and make long term recommendations and fixes.
• Complete IT Requests in an effective manner, by understanding the true business requirement, outcome and suitable technical solutions.
• Recommend opportunities to head of technical support to improve the overall IT strategy and value of IT to the support process.
• Leading a team (not line management) in investigating and resolving complex application and system issues across multiple products.
• Take part in implementation, service transition and change control activities.
• Providing detailed levels of training as needed to support internal teams.
• Deliver timely and appropriate communication to stakeholders and internal customers, providing acknowledgement and effective updates.
• Ensure that any risks are raised with senior management or via standard process.
• Ensure that client’s data is secure and properly managed.
• Any other duties commensurate to the grade of the role.

What you´ll get:

• 35hrs / week and office in the centre of Malaga.
• Remote work and flexible working hours options are available. For us, the reconciliation of work and family life (family, children, dependents...) is very important, as well as your personal development and the enjoyment of your leisure and free time.
•  Additional benefits to the salary offered: health insurance for you and your family, life insurance, certifications and training (including bonuses to spend on Amazon for each certification obtained) and Spanish/English classes.
• For people who work in the office: luncheon vouchers, bicycle parking, fruit and snacks, drinks on Fridays, pizza on Tuesdays.
• Lunch and Learn: weekly knowledge sharing session. That day lunch is on us!
• Team building and annual events (pre-COVID): we work hard and enjoy with the same energy, because celebrating good results is mandatory! Some places where we have been in previous years: Seville, Bilbao or Sierra Nevada.
• International Mobility: as part of the Verisk group, you will have access to the international opportunities existing in the group.
• Multicultural team: only in Malaga we have people from more than 10 different nationalities!
• Professional development and annual evaluation - each year you will have a review of your performance and objectives.

Sounds good? Contact us to know more!

What will you bring?

• 5+ years of programming or software support experience in Microsoft technologies (C#)
• Familiarity with MVC, Angular JS, and TFS, including Release Management, is a plus
• Knowledge of SQL/relational databases and reporting tools such as SSRS
• Positive attitude and ability to provide great customer service.
• Understanding/experience of Insurance operations
• A knowledge of Salesforce administration would be useful but is not essential
• Demonstrable experience of working to tight deadlines and management of teams to deliver desired business outcomes.
• Ability to assist with the planning and provide support for the management/project teams
• Driving Business Performance: Continually striving to improve the performance of the business at all levels showing resilience and tenacity to overcome obstacles to improvement.

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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