Who is Jornaya?

At Jornaya, a Verisk business, we believe in using innovative technology and data that empowers companies to connect with their customers and prospects at the right time and in the most meaningful way. We take pride in helping our customers understand and apply our solutions and data to improve their digital marketing strategies in new and creative ways. When our customers win, we win.

Verisk (Nasdaq:VRSK) provides predictive analytics and decision-support solutions to customers in the insurance, energy and specialized markets, and financial services industries. More than 70 percent of the FORTUNE 100 relies on the company’s advanced technologies to manage risks, make better decisions and improve operating efficiency. Celebrating its 50th anniversary, the company continues to make the world better, safer and stronger, and fosters an inclusive and diverse culture where all team members feel they belong.

With more than 100 offices in nearly 35 our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

Jornaya is looking for a capable Sales Operations Analyst to ensure that our business capitalizes on the benefits offered by the Salesforce CRM system. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us, therefore you should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

To ensure success, you should possess hands-on experience in Salesforce system administration and the ability to work in a fast-paced environment. You will ensure that your Salesforce expertise translates into optimized sales department operations.

This role is part technical project manager, part Salesforce administrator and part analyst. This individual will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy our core sales business processes. They should be comfortable liaising with users and enjoy learning new business processes in order to translate them into technical solutions.

About the Day to Day Responsibilities of the Role

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups as well as user support tickets
• Identify and gather requirements from users and stakeholders
• Salesforce configuration changes, including (but not limited to): Process Builder, field management, page layouts, record types, custom settings, dashboards and reports
• User training and creating training materials
• Upgrading and configuring Salesforce systems for optimized integration.
• Importing sales department leads, contacts, and other data.
• Maintaining the sales cloud, as well as building custom reports and dashboards.
• Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
• Evaluating and managing new Salesforce releases, as well as providing training and support.
• Documenting processes.
• Preparing reports for sales and other departments.
• Work with our management team to establish suitable processes to support administrative, development, and change management activities
• Effectively act as the liaison between our users, vendors and the application development teams

• 2-3 years of experience as a practicing Salesforce Administrator in a similar environment.
• Experience with managing Salesforce upgrades and ensuring successful integration.
• Experience managing integrations with 3rd party systems and applications
• Proficiency in creating Salesforce profiles, allocating roles, and managing access.
• Experience importing data into Salesforce and generating Salesforce reports and dashboards.
• Ability to provide Salesforce training and end-user support.
• Registered Trailhead user with varying badge completions

Nice to Have Qualifications

• Certified Salesforce Administrator
• FLOW experience
• Zuora Quotes experience

Additional Information

Jornaya is headquartered in Conshohocken, PA, but our employees can work from anywhere in the US!

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Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Consumer Privacy Notice

At Verisk, the health and safety of our people is our number one priority.  Effective November 15, 2021, and subject to applicable law, all prospective hires for office based roles or roles that support any of our businesses’ government contracts will be required to demonstrate that they are fully vaccinated against COVID-19 by their start date, or qualify for a legally-required medical or religious accommodation to this vaccination requirement, as a condition of employment. Hired candidates who do not demonstrate that they are fully vaccinated against COVID-19 by their start date, and who have not been approved for a legally-required medical or religious accommodation will no longer meet the requirements for employment and their offers of employment will be immediately rescinded, in accordance with applicable law.