Associate Manager, Client Success - Media Effectiveness (Remote)

  • Chicago, IL, USA
  • Full-time
  • Verisk Business: Argus

Company Description

As one of the original innovators in lending, credit, fraud, and spend analytics, Verisk Financial integrates one of the industry’s largest sets of data to help banks, financial regulators, retailers, and media companies grow their businesses. We combine data with predictive analytics to uncover new consumer and business insights and integrate this data with the most technologically advanced platforms. 

Verisk Financial | Commerce Signals connects advertising data to payment partner data to determine which marketing tactics are driving incremental sales in-store and online. With faster and more granular measurements, clients eliminate waste by optimizing their marketing spending while campaigns are still in-flight.  We are proud to be a part of the Verisk family of companies! 

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.    

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.   

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.   

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.    

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.  

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.  Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.  

Job Description

The Commerce Signals Client Success team is in search of a qualified candidate to support solution delivery for our audience and measurement products. The candidate will be able to manage multiple projects and priorities with a bias toward execution. Using our data to target and measure campaign performance within digital advertising are at the heart of our solutions. The ideal candidate will be able to support multiple client projects while quickly and efficiently resolving issues proactively. Excellent communication skills, project management experience, and ability to coordinate internal parties is key. 

We are looking for self-starters who can work autonomously in a fast-paced ever-changing environment with minimal supervision. Understanding of the digital ecosystem, including media measurement and digital audiences is essential.


  • Manage client expectations and solution delivery
  • Diagnosis and resolve any issues related to solution delivery
  • Ensure delivery timelines and SLAs are met
  • Act as day-to-day contact for clients
  • Ensure both the company and clients adhere to contract terms
  • Collaborate with internal teams (e.g. sales, marketing, product managers, engineers, senior management) to address customers’ needs
  • Onboard clients to our solutions including training, presentations, and strategy sessions
  • Support solution delivery for both audiences and measurement
  • Strategize with clients by recommending and cross-sell solutions
  • Effectively communicate capabilities and work through client use-cases


  • B.S. + 2 or M.S. + 1 in Computer Science, MIS, Business Administration or related field
  • Minimum of 3+ years related experience with relational databases & SQL.
  • 1-3 years of experience in a general-purpose programming language.
  • Prefer experience with BI/visualization tools (ex: Tableau, Spotfire, Qlikview)
  • Strong data management, analytical, communication and interpersonal skills.
  • Demonstrated ability to work creatively and analytically.
  • Industry experience in the Media sector specifically in Media Effectiveness, Ad measurement and Digital Audience solutions is a plus
  • Experience tracking relevant KPIs relating to customer satisfaction
  • A customer-oriented attitude
  • Excellent communication skills
  • Problem-solving aptitude
  • Ability to work well with a small and growing team
  • Effectively manage multiple projects, clients, and deadlines
  • Proactively identify roadblocks or issues and escalate to management as required


Additional Information

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

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At Verisk, the health and safety of our people is our number one priority.  Effective November 15, 2021, and subject to applicable law, all prospective hires for office based roles or roles that support any of our businesses’ government contracts will be required to demonstrate that they are fully vaccinated against COVID-19 by their start date, or qualify for a legally-required medical or religious accommodation to this vaccination requirement, as a condition of employment. Hired candidates who do not demonstrate that they are fully vaccinated against COVID-19 by their start date, and who have not been approved for a legally-required medical or religious accommodation will no longer meet the requirements for employment and their offers of employment will be immediately rescinded, in accordance with applicable law.


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